Operational mess - Warehouse Manager The RealReal Employee Review

1.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

See some interesting products come into inventory. I'm an advocate for recycling and sustainability.

Cons

Lots of turnover with operations. Leadership is rarely even at the warehouse. Meanwhile we are trying to cobble together various inventory and warehouse systems to help "automate" a supply chain that is massively human capital intensive and cannot be handled by machines. Upper management has no grasp of this reality and blames the constant service shortfalls on ops when in fact they've set totally unattainable goals and made unrealistic promises to customers and probably their bankers too. The whole business model is totally flawed. It is painfully obvious at the ops level, hence the low morale and insanely high turnover. Lower level turnover has gotten really bad lately as management has cut wages from $25 to $15 to save money when they realized they we can’t automate and handle increasing volumes as they’d hoped. At one point last year it was rumored internally that we were going to close down. I’ve worked at multiple logistics companies and RealReal is an unfixable mess.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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