Run fast - Customer Service The RealReal Employee Review

1.0
Oct 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Seeing the interesting fashion that comes in on consignment! Celebrity clientele

Cons

PAY!!! No employee perks or discounts, Work life balance is terrible , communication between recruitment and actually in store leadership are not consistent. So many things you are told/ offered changes when you actually start working. This position does most of the work in the store and the least paid helping every single department with sales, scheduling appointments, even the cafe sometimes, handling returns, ALONG with the actually customer service role. Management is catty and talks to everyone about your performance but you do the whole development thing or feedback doesn’t exist. If you express your concerns about the job you’re actually encouraged to quit so it seems like there’s not changing any of these cons anytime soon. There’s no structure here if you’re like myself used to working in more structured companies this is not the place. It’s a new company obviously and has a lot of work that needs to be done I’m currently in my last two weeks resigning soon. Stylist aren’t actual stylist (sales associate) I would apply there more pay hourly and bonus and less work to do in this role.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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