If you want Experience and Real life education this is perfect! - Customer Service The RealReal Employee Review

5.0
May 4, 2020
Recommend
CEO approval
Business Outlook

Pros

-Great co-workers who are collaborative , and really just wants to workout. Everyone is from a different background but it works out because most are goal-driven. - Managers WILL listen to your concerns and company listens to your concerns than most companies. - Great facilities and offices. -Free coffee machine, teas! -Responsive co-workers and management that will cater to what you need in order to suceed in your role. -You get to meet not only amazing team but also hearing customer success stories - The culture- it's probably not for everyone but if you are looking for a job that will make you through college, or if youre looking for a job that would be your segway to the industry, this is the job for you.. It is goal driven, collaborative and you will REALLY learn how the resale industry works. You learn various other things such as sustainability, building relationship with clientele and co-workers and the world of fashion.

Cons

- Common Startup issues - Scheduling; you might need to work weekends. -Most roles don't have bonuses - The culture- There is some form of favoritism in some departments! All teams are pretty different - I have been with The realreal for almost a year, however, I can see there are certain coworkers that deserve promotions and raises for the performance they give. Hopefully, management will show more recognition. -They dont really offer competitive pay (at least where I'm working)

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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