Good place to work, growing quickly so lots of work but I liked that - Associate Merchandise Manager The RealReal Employee Review

4.0
Jun 10, 2015
Recommend
CEO approval
Business Outlook

Pros

they take care of employees with great benefits, growing fast so if you get in now you could be apart of a big company soon, the merchandising team I worked for was wonderful and so hard working, each team seems really connected, they pay overtime! So even though you have to work a lot you get a nice check from it, catered lunches and desserts weekly

Cons

its out of the city, so it can be a long trek getting to work, there are no windows in the building, its really a 6 day a week job

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

See reviews by: Helpful|Rating|Date|All