Okay Employer / Great Workplace - FJW The RealReal Employee Review

3.0
Apr 11, 2025
Recommend
CEO approval
Business Outlook

Pros

All of my direct managers in FJW have been amazing. They are very open and willing to discuss any concerns you have. Two of mine have been foundational to my personal growth and have made me a better person. I am beyond grateful to them. Compassionate sums them up. The employees are some of the greatest people I've ever met. They work as a team and genuinely care about you as an individual. So much knowledge and experience combined in one place is what makes TRR, the workplace not the company, great. I'm a man, but in my opinion TRR has done an amazing job restructuring the typical workplace demographic of white men in power. Seeing so many women in leadership is empowering and it makes for a much more level headed and focused workforce. I was surprised when we briefly switched to John Koryl, who never really felt like a good fit. I'm glad we're back to female leadership with Rati.

Cons

Record profits yet no significant raise for any employees below the top. You have employees struggling to survive while our CEOs and execs rake in multi million dollar salaries and bonuses. Our CEO is at a 90:1 pay ratio, meaning they are making 90% more than the median income of it's employees. That is an egregious display of greed and thievery, absolutely unconscionable. We did all the work to make them profitable while they sit in their mansions on a laptop "working." We are in these warehouses 40+ hours a week working above and beyond expectation, because most employees genuinely believe in this company. Yet year after year we see nothing in return. I love this company, I've moved across the country for this company. I've made sacrifices for this company. It is very disappointing as TRR continually tries to seperate themselves from other corporations. They want to be viewed in a positive light, to be seen as morally better, but year after year they prove that they're no diffrent. One thing they have proved is that TRR is no diffrent from any other greedy corporation. No matter how good we are or how much money we make them, they will always cling to their greed aka stolen wages. Upper management genuinely has no idea what is going on here. They push all the hard work/projects onto others and spend their day doing god knows what. A lot of operating procedures implemented with very little communication, but with the expectation of changing absolutely everything on a dime to do other people's job without any compensation. Extremely slow career progression as a result of favoritism, usually. Years of being passed up for promotions while people with less experience or external hires get it before you. I know this is subjective and for a long time I assumed it was because I wasn't good enough. Then I started talking to others with the same background/experience/seniority and they have faced the same issues. In the end, it doesn't actually matter what you do or how good you do it or how experienced you are. The only thing that matters, in regards to promotions, is if the hiring managers like you.

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The RealReal Response
11mo
Thank you for your honest feedback! We truly appreciate your years of dedication and the meaningful contributions you’ve made at The RealReal. It’s great to hear that your direct managers and colleagues have had such a positive impact on your personal and professional growth. We also want to acknowledge the concerns you've raised around compensation, communication, and career progression. These are deeply important issues, and we take them seriously. We hear you and will continue to improve our compensation structure. In an effort to improve employee satisfaction, we are evaluating how we can better support internal growth opportunities and improve transparency across departments. Your feedback helps us reflect on how we can better align our values with the employee experience. If you’d like to continue the conversation or provide more insights, we welcome you to reach out at https://therealreal.allvoices.co/.

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5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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