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      The RealReal

      Engaged Employer

      The RealReal reviews

      STAY AWAY - Operations Manager The RealReal Employee Review

      1.0
      Apr 21, 2025
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      everyone who worked at my actual store was incredible. Still friends with every one of them, its the higher ups and people outside of my store that made life hard. Outside of that, other big perk was just seeing product I probably wouldn't have, because I dont shop at high end stores.

      Cons

      we were without ac for months, had roach problems for months, and didnt have a proper break area. didnt even have a break table for months until I ordered one for the team ( not my duty). brought this all to upper management and they had no sense of urgency (hence why it was months) they were breaking multiple osha regulations and didnt care about us at all. rolexs and birkins on the floor out front while we worked in peasant conditions. And eventually I had no choice but to resign bc higher ups didnt like that i was holding them accountable for all of it so they started lying on me and making my job more complicated and difficult. 0 stars. would never recommend, i worked in retail for over a decade and this company is what made me leave that field forever.

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      The RealReal Response
      1y
      Thank you for taking the time to share your experience. We're saddened to hear that you encountered such serious concerns. The conditions you described do not reflect the standards we aim to uphold, and we take allegations regarding workplace safety and fairness very seriously. We are committed to providing a safe, respectful, and supportive environment for all employees, and we recognize there is always room for improvement. Feedback like yours is critical in helping us identify where we need to do better in areas regarding facilities management, communication, and leadership accountability. If you're open to providing additional details, we encourage you to reach out to us at https://therealreal.allvoices.co/. We value your perspective and appreciate the contributions you made during your time with us.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      1.0
      May 29, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good peer group of women on the team. Mileage reimbursement is provided.

      Cons

      Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

      1
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