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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Challenging political landscape in the Engineering / Product part of the org - Engineering Toast Inc Employee Review

      1.0
      Oct 10, 2017
      Engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      Keen to clear out tech debt

      Cons

      Devote an inordinate amount of time navigating around the key political players Decisions are not made transparently, and power is held within the top few players Engineering / Prod top Management, without much deliberation nor consultation, make hasty decisions, which we do not understand. Two-way communication and feedback is heavily discourage, resulting in fear of giving management suggestions and ideas. There has been a few colleagues who have tried pushing for organization change and improvements, but was quickly terminated - it is very unfortunate. Management is trying hard and studying Kim Scott's Radical Candor, but power still lies with the few people, and not "from the truth" Lack of 401K matching

      avatar
      Toast Inc Response
      8y
      I am sorry that we have not created a good environment for you at Toast. This is certainly not what we strive for, and I believe that transparency, communication and candor are very important. We aren't always perfect, so thank you for the feedback - it is an important part of how we will grow and improve. I have recently been talking to other product and engineering leaders about how we can improve communication both through our Directors, Managers and Team Leads, but also through direct communication, similar to the Ideas Team that is referenced in Radical Candor. I would love to get your feedback directly if you are willing to chat, or I would appreciate if you would share with your manager, a colleague or our Product/Eng HR business partner. This will help us to get to a root cause faster and improve the Toast culture for everyone. -Steve Fredette

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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