If you are African American don't waste your time filling out the application - Senior Customer Service Representative Trane Technologies Employee Review

Good work environment and experience

Lots of learning and very fast paced

I had the opportunity to work with some truly great coworkers in the Service Department. There was a strong sense of camaraderie and support among the team. The company also does a nice job hosting events and internal gatherings, which helps build connection across departments. Benefits are decent overall, including a 401(k) and PTO offerings.

While the benefits package is fair, the medical coverage could be stronger. Leadership at one point felt very supportive and well-run, but after some key departures, the environment shifted. At times, it can feel more like working for a large corporation where employees may not feel as valued on an individual level. There is an emphasis on collaboration, but in practice, accountability can be inconsistent especially when it comes to addressing underperformance, even when concerns are raised.