Uber - Used to be great. Things have changed for the worse. | Glassdoor
Pros
Cons
  • "Wear and tear on your car (sometimes up to 300 miles a day for me in the DC area)" (in 247 reviews)

  • "Finding Work life balance can get tricky" (in 230 reviews)

Employee Review

Employee Review

Helpful (1)

"Used to be great. Things have changed for the worse."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Anonymous Contractor
Former Contractor - Anonymous Contractor
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Uber as a contractor

Pros

Work on your time by choice.
Meet new people, visit new places

Cons

Oh where to start. Uber used to be a lucrative side or main gig. Now, its only good if you're 100% full time or only work holidays for side money. If this were 2+ years ago, my view would be completely different.

- Oversaturation: This is the end goal of uber. Everyone is a driver. The downside to this is, there are too many cooks in the kitchen at once.
- Lack of freedom or choice. Uber wants you to be obediant as possible. They don't want you cancelling or denying rides for ANY reason. So they get you to a pick up location with no information to where you're heading. could be 5 miles, could be 100 miles. You wont know until you show up and SURPRISE!! You're asked to go somewhere you're not familiar with thats completely out of the way, and/or not in the area you prefer to drive. The trick uber uses, is that you've already invested the time waiting for a ride, by the time you get there (compensation-less) you'll either have to wait again, or take a ride you dont really want to take.
- Lack of transparency (also connected to what I was saying above) You need special insurance possibly, but no where is that really communicated
- You DONT control where you work.
- You need to maintain 5 star ratings, which may require you to go above and beyond the job. To the point where you are docked for not going out of your way to appease the customer. You can be docked for not providing aux cord, water, or getting stuck in traffic. The customer was late for work, thats 1 star for you, who cares the customer was going to be late anyway.
- You're required to have a practically new car
- Rates are always cut, you now have to work harder/longer to make the same money you made last week.
- Riders have become more 'privileged' and it shows in their attitude. They used to be thankful for getting a ride. Now, don't be surprised if the person you pick up is an jerk.
- No job security. 1 person complains about you, you can be kicked off the app like that without even understanding why, regardless if you're in the right. You're completely expendable.

Ultimately, the promise at uber is a half truth. It was a great job, not its a pain. Some people love it, but its not for everyone, and its only getting worse.

I would only recommend uber if
a- you absolutely NEED a job
b- prefer not working 9-5
c- have tons of free time
d- just need some extra cash

Advice to Management

Change the culture of uber, respect your EMPLOYEES more.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "Newbie Driver 2nd thoughts"

    StarStarStarStarStar
    Current Contractor - New Driver in Washington, DC
    Current Contractor - New Driver in Washington, DC
    Doesn't Recommend

    I have been working at Uber as a contractor

    Pros

    Flexibility and independence are the 2 best.

    Cons

    Support/orientation for new drivers

    Advice to Management

    Support and orientation for new drivers needs to improve by a LOT. Driver app is not all it's cracked up to be.


  2. Helpful (1)

    "Uber Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Uber as a contractor

    Pros

    Flexible Schedule & Anytime Pay

    Cons

    Horrible Driver Support, Company steals money from contractor by making them drive to pick up orders that have already been picked up or cancelled but the driver receives no compensation for travel, difficulty contacting anyone on the phone, no outline on what to do if issues occur such as a missing item, not enough pay unless it's during peak hours, often issues with app, unsupportive of driver & passenger issues, wear & tear on car, no benefits, etc.

    Advice to Management

    Need better driver support, actual care for your contractors, pay contractors more, offer benefits or discounts on insurance or car maintenance, etc.

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