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Universal Studios

Part of NBCUniversal

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All That Glitters Isn't Gold - Merchandise Associate Universal Studios Employee Review

3.0
Jan 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Fun environment. I loved meeting people from around the globe, and working in a fun environment in a Customer Service capacity.

Cons

My chief complaint would be the way management treated their employees. In order to qualify for medical benefits, you had to work a certain number of hours, for a certain amount of consecutive weeks, months, etc. And as you were about to qualify, they would purposely cut back your hours so that you'd have to begin the process all over again. After 16 months I finally qualified for benefits, only after complaining to personnel that my benefits had not been processed yet. A very poor way to promote employee retention.

Explore other reviews about Universal Studios

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Free tickets, coworkers are fun,

Cons

Management may be dodgy and manipulating

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic Benefits, flexible schedule, and can be a fun atmosphere when the day is right. Job is physically easy and depending on the venue, great coworkers.

Cons

Management's don't care about team members. Impossible to developed unless you personally know the hiring manger. While most guest are kind and keep to themselves, the rude guest do not have a problem disrespecting you and getting away with it.

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