Vanguard - Former manager- here's the truth you need to know. | Glassdoor
  1. Helpful (247)

    "Former manager- here's the truth you need to know."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Line Manager in Huntersville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vanguard full-time for more than 9 years

    Pros

    Paid licensing, training, will pay for your CFP and MBA if you can get into program. Great non-salary benefits package. 10% contribution to your 401k in addition to standard company match. 401k grows quickly. For health benefits, few people know that VG is actually self insured, meaning our provider is just a record keeper and Vanguard decides what claims they are going to pay and how much. Crew have had severe medical...

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    Cons

    Here's everything you need to know that your managers wont tell you. This is not Jack Bogle's Vanguard anymore. They used to be a great place to work, a family type atmosphere that cared about its crew, showed it in terms of support, growth, and pay, it was common for crew to work 25+ years and retire. Sadly, under Bill McNabb, this has eroded and I only saw it getting worse, that's why I got out. The hundreds of posts...

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    Advice to Management

    Don't be so focused on costs that you create a miserable experience for your loyal crew. Your clients don't care about a few basis points in expense ratios. They want low costs, not necessarily the lowest cost. Take the extra money and compensate your crew. You ask them every year what you (the leadership team) can do to make Vanguard a best place to work, and the crew have told you thousands of times. Listen to them...

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    Vanguard2015-10-30
  1. "Great People, Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Relationship Specialist in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    The people you work with are awesome. The culture at Vanguard supports inclusion and teamwork. Everyone wants you to succeed and will help you get to your goals. There are many opportunities to grow and learn about different aspects of the business

    Cons

    Working in a call center setting can get a bit monotonous and sometimes clients can be difficult to deal with

    Vanguard2019-05-21
  2. Helpful (14)

    "This job burns you out and makes you hate people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vanguard full-time for more than 4 years

    Pros

    Benefits and upward mobility if you know the right people or are very personable.

    Cons

    Very, very toxic work environment (cut-throat).

    Advice to Management

    Hire experienced managers who are life-long dedicated business professionals.

    Vanguard2019-05-15

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