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    Vanguard Reviews

    Updated June 22, 2018
    1,945 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Vanguard CEO Tim Buckley
    Tim Buckley
    65 Ratings

    1,945 Employee Reviews

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    Pros

    • "work-life balance for all positions" (in 346 reviews)

    • "Great benefits, culture, work-life balance" (in 228 reviews)

    Cons

    • "The hiring process was not transparent of how this role is truly a call center" (in 153 reviews)

    • "Ridiculous long work hours are expected so work/life balance lines are very blurry" (in 53 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (4)

      "Excellent Company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Personal Investor in Charlotte, NC
      Current Employee - Personal Investor in Charlotte, NC
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Vanguard full-time (More than a year)

      Pros

      Highly ethical, caring environment.
      Excellent benefits and PTO
      Professional, well-run teams
      Skilled managerial staff

      Cons

      High volume phone center
      Have to be flexible to stay late if on calls.
      Must be able to adapt to new job responsibilities and changing processes

    2. "Challenging and Fulfilling"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Vanguard full-time (More than 3 years)

      Pros

      Opportunities to keep increasing acumen and networks.

      Cons

      Growing fast so there are some growing pains.

      3. Join the Vanguard team
      See Our Latest Jobs

    3. "Lot's of opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Vanguard full-time

      Pros

      Amazing environment and benefits. Good people. Lots of room for growth.

      Cons

      I honestly can't give you Con's. It's a great place to work.

      Advice to Management

      More bones to the worker bees

    4. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Transition Specialist in Phoenix, AZ
      Current Employee - Account Transition Specialist in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Vanguard full-time (More than a year)

      Pros

      Given a book of business
      Flexible schedule
      Promotion within a year
      A lot of professional development
      37.5 hour work week with no weekends
      Great work/life balance
      Get paid days off when you want
      Happy coworkers and happy environment

      Cons

      Scheduled to leave at 5 but normally leave 5-15min after

      Advice to Management

      Don't fix something that isn't broken

    5. "Great company, tough job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Client Relationship Associate in Malvern, PA
      Former Employee - Client Relationship Associate in Malvern, PA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Vanguard full-time (Less than a year)

      Pros

      Great benefits, good people, room for growth, management is invested in your success, lots of training

      Cons

      High stress, work load can be high, “mandatory overtime”

      Advice to Management

      Call center can be extremely high stress need more ways to mediate that stress, more time off phones or quiet rooms would have been helpful more people so the calls are spread thinner and wait is never extremely long

    6. "Processor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Vanguard full-time

      Pros

      Career path is the best thing they offer

      Cons

      Low starting pay, but you can work your way up

      Advice to Management

      None

    7. Helpful (29)

      "Prefer not to disclose right now"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      No opinion of CEO

      I worked at Vanguard full-time (More than 10 years)

      Pros

      Good tuition reimbursement but you have to pay in advance before it is paid back to you. Ended up still needing to take out loans in order to keep up with the classes needed.

      Nice location, walking trails, college type atmosphere

      Cons

      they hire a ton of college students, very young company now. They continue to manage out the more tenured crew - finding ways to get rid of them.

      Worked there for over 17 years, had many leaders over that time and only 1 leader was exceptional. The rest were average or below average. Many do not know how to coach or develop crew - especially if you are over 40 years of age and have been with the company more than 10 years. (you may see a trend on Glassdoor regarding this)

      Employee relations is of no help to crew - they protect leaders (they say they don't but in reality I've seen it first hand)

      culture and values don't align with reality

      must drink the cool aid and really cannot be yourself for fear that a leader may not like you.

      not able to speak openly about how you feel or if you see that something just is not right with the situation

      Employment marketing scours Glassdoor for poor reviews and does what they can to bump the bad reviews to the bottom.

      Little to no opportunity to do anything different - especially in HR - one you are assigned a client group that's what you do. They hand pick favorites to take on new things while leaving those that have been begging for more opportunities for something different - which ultimately leads to them being unhappy, undervalued, and unmotivated.

      Gallup scores are a joke, can't say what you really feel because it is broken down by leader and team...you put a poor review in your score they know who said it...especially if you only have 3 crew reporting up to you. nothing ever changes.

      Advice to Management

      Take a look at all levels of leadership, listen to good performing crew who get a new leader and then all of a sudden receive poor reviews. Don't wait until the exit interview to collect the data and be more open.

    8. "Excellent company to work for."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at Vanguard part-time

      Pros

      Flexible schedule, excellent management, great location to work in, beautiful office.

      Cons

      I cannot think of any cons.

    9. "Finance Associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Financial Associate in Scottsdale, AZ
      Current Employee - Financial Associate in Scottsdale, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Vanguard full-time (More than 5 years)

      Pros

      Opportunities to learn and grow

      Cons

      No career progression or good career pathing

    10. "Decent starter job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Vanguard full-time

      Pros

      Good vacation time, good team atmosphere, decent upward mobility

      Cons

      Low starting salary, time in job requirements, micromanaging

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