Vanguard Reviews | Glassdoor

Vanguard Reviews

Updated June 22, 2018
1,945 reviews

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3.2
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Vanguard CEO Tim Buckley
Tim Buckley
65 Ratings

1,945 Employee Reviews

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Pros
  • "work-life balance for all positions" (in 346 reviews)

  • "Great benefits, culture, work-life balance" (in 228 reviews)

Cons
  • "The hiring process was not transparent of how this role is truly a call center" (in 153 reviews)

  • "Ridiculous long work hours are expected so work/life balance lines are very blurry" (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Excellent Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Investor in Charlotte, NC
    Current Employee - Personal Investor in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Vanguard full-time (More than a year)

    Pros

    Highly ethical, caring environment.
    Excellent benefits and PTO
    Professional, well-run teams
    Skilled managerial staff

    Cons

    High volume phone center
    Have to be flexible to stay late if on calls.
    Must be able to adapt to new job responsibilities and changing processes


  2. "Challenging and Fulfilling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 3 years)

    Pros

    Opportunities to keep increasing acumen and networks.

    Cons

    Growing fast so there are some growing pains.

  3. "Lot's of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Amazing environment and benefits. Good people. Lots of room for growth.

    Cons

    I honestly can't give you Con's. It's a great place to work.

    Advice to Management

    More bones to the worker bees


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Transition Specialist in Phoenix, AZ
    Current Employee - Account Transition Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than a year)

    Pros

    Given a book of business
    Flexible schedule
    Promotion within a year
    A lot of professional development
    37.5 hour work week with no weekends
    Great work/life balance
    Get paid days off when you want
    Happy coworkers and happy environment

    Cons

    Scheduled to leave at 5 but normally leave 5-15min after

    Advice to Management

    Don't fix something that isn't broken


  5. "Great company, tough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Associate in Malvern, PA
    Former Employee - Client Relationship Associate in Malvern, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Vanguard full-time (Less than a year)

    Pros

    Great benefits, good people, room for growth, management is invested in your success, lots of training

    Cons

    High stress, work load can be high, “mandatory overtime”

    Advice to Management

    Call center can be extremely high stress need more ways to mediate that stress, more time off phones or quiet rooms would have been helpful more people so the calls are spread thinner and wait is never extremely long


  6. "Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard full-time

    Pros

    Career path is the best thing they offer

    Cons

    Low starting pay, but you can work your way up

    Advice to Management

    None


  7. Helpful (29)

    "Prefer not to disclose right now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    Good tuition reimbursement but you have to pay in advance before it is paid back to you. Ended up still needing to take out loans in order to keep up with the classes needed.

    Nice location, walking trails, college type atmosphere

    Cons

    they hire a ton of college students, very young company now. They continue to manage out the more tenured crew - finding ways to get rid of them.

    Worked there for over 17 years, had many leaders over that time and only 1 leader was exceptional. The rest were average or below average. Many do not know how to coach or develop crew - especially if you are over 40 years of age and have been with the company more than 10 years. (you may see a trend on Glassdoor regarding this)

    Employee relations is of no help to crew - they protect leaders (they say they don't but in reality I've seen it first hand)

    culture and values don't align with reality

    must drink the cool aid and really cannot be yourself for fear that a leader may not like you.

    not able to speak openly about how you feel or if you see that something just is not right with the situation

    Employment marketing scours Glassdoor for poor reviews and does what they can to bump the bad reviews to the bottom.

    Little to no opportunity to do anything different - especially in HR - one you are assigned a client group that's what you do. They hand pick favorites to take on new things while leaving those that have been begging for more opportunities for something different - which ultimately leads to them being unhappy, undervalued, and unmotivated.

    Gallup scores are a joke, can't say what you really feel because it is broken down by leader and team...you put a poor review in your score they know who said it...especially if you only have 3 crew reporting up to you. nothing ever changes.

    Advice to Management

    Take a look at all levels of leadership, listen to good performing crew who get a new leader and then all of a sudden receive poor reviews. Don't wait until the exit interview to collect the data and be more open.

  8. "Excellent company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Vanguard part-time

    Pros

    Flexible schedule, excellent management, great location to work in, beautiful office.

    Cons

    I cannot think of any cons.


  9. "Finance Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Associate in Scottsdale, AZ
    Current Employee - Financial Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 5 years)

    Pros

    Opportunities to learn and grow

    Cons

    No career progression or good career pathing


  10. "Decent starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Good vacation time, good team atmosphere, decent upward mobility

    Cons

    Low starting salary, time in job requirements, micromanaging


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