Vanguard Reviews | Glassdoor

Vanguard Reviews

Updated December 14, 2017
1,812 reviews

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3.3
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Vanguard Chairman and CEO William McNabb
William McNabb
1,052 Ratings

1,812 Employee Reviews

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Pros
  • Work life balance, excellent benefits (in 326 reviews)

  • Great Benefits (401k match, plus bonus pension) (in 211 reviews)

Cons
  • Also there is a high turnover rate because it is more of a call center position once you get through training (in 138 reviews)

  • Pay is lower then the average but it is a trade off for the work life/balance (in 49 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Current Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Charlotte, NC
    Current Employee - Financial Advisor in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than a year)

    Pros

    Great culture, a true fiduciary, great work-life balance

    Cons

    Take-home salary seems low because overall benefits are great, you may have to go through some call-center roles before you can do anything truly impactful

    Advice to Management

    The PAS arm does a great job of allowing crew to have an impact, and other business areas could learn from this.


  2. Helpful (13)

    "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Phoenix, AZ
    Former Employee - Team Leader in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    Great benefits and work life balance. Gym, Dr. and food all onsite. Parking is close.

    Cons

    Low pay, little recognition. Upper management manipulative and clearly don't really care about clients or crew, only interested in propulsion of their career. Many are hardly there but know who to look good in front of, even when it's all lies.

    Advice to Management

    Check out some of your leaders. Are they really leaders? How many of them work from home all the time and are hardly there for their crew? Many arrive late, leave early, work from home or call their gym time and Dr. visit's actual work time. Many people overpaid for what they do.

  3. "Life events associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Life Events Associate in Scottsdale, AZ
    Current Employee - Life Events Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than a year)

    Pros

    Great benefits and 401 k matching plan

    Cons

    Lower than industry pay grade


  4. "ICS Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Relaxed work environment, opportunity to make 1.5x base pay during OT hours in the Spring, paid to study for licenses

    Cons

    Hard to progress and grow within the company

    Advice to Management

    Focus on promoting within


  5. "Get onboard with Vanguard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Malvern, PA
    Current Employee - IT Project Manager in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (Less than a year)

    Pros

    Work/Life Balance, Decent benefits, Culture

    Cons

    Calibration Standards for performance reviews.

    Advice to Management

    TBD


  6. "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard full-time

    Pros

    Good benefits and good place to start

    Cons

    Have only 2 tries at Series 7 so STUDY


  7. Helpful (9)

    "Brokerage Investment Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional/Client Relationship Associate in Scottsdale, AZ
    Current Employee - Brokerage Investment Professional/Client Relationship Associate in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Vanguard full-time (Less than a year)

    Pros

    Fancy sounding title. Ethical company to work for. Will sponsor you for Series 7 and Series 63 training. If you are a minority (especially female) you're basically guaranteed an interview. There's a lot of growth if you don't mind being a customer service call center rep. Good position for people that are lazy. Good pay if you compare the pay to a call center customer service rep instead of a finance company.

    Cons

    Where do I begin...
    1. The position itself is absolutely terrible.
       During the recruiting process, they really work at overselling Vanguard as a whole and don't discuss the position you're being hired for much at all. Make no mistake about it, you are basically customer service within a call center.
    Be prepared to take a lot of heat from client's over things that are not your fault and you have no control over. Even in the face of being cursed at and disrespected you are still expected to baby to the client's every need and whim and you can not defend yourself in any way, shape, or form otherwise that will come up in meetings and will mark you down points for your overall performance review knocking down your already pitiful bonus
    2. There is very mixed messages given to people in this role. We're expected to be setting up client's for their best investment success (which i agree with) but we're shackled with also having to worry about meeting a handle time metric which is counterintuitive to helping a client. They say it should even out and providing value is our main goal however many people are constantly having to be coached on getting their handle time down so it's clearly a bold face lie.
    3. Training prepares you to have investment "guidance" conversations (which aren't very interesting but at least its somewhat finance related) but the reality is most of your calls are dealing with client's that are too idiotic to operate a computer or fill out a form properly. Training is very insufficient in teaching you the things you'll actually need to know.
    4. Vanguard is very big on doing things online yet most of our clients are older making us computer assistance people as well. The fact that i have frequent conversations telling someone what an internet browser is is not what i went to college for. Be aware, if you're into finance, there is no sustenance here to be found in that regard.
    5. Management has a lot of terrible policies and we're the ones taking the heat for them. Yet there seems to be no actual useful way of communicating useful feedback to them that would make our lives a little easier. Even if there was, seeing as how bureaucratic and archaic the company is, it would be an eternity to take effect
    Career advancement
    1. Vanguard is very heavy into networking. You have to be constantly pestering somebody in the department you want to go to if you want any chance of moving into any position that isnt customer service.
    2. There is very limited growth opportunities. Vanguard is a company that is trying to become global but have that all managed solely out of Pennsylvania. Also even though you work for the same company, applying to a position in a different state office is laughable because they won't even consider you. This makes it difficult for anybody from a non-PA office to do any interesting and meaningful work; be it finance, projects, management, etc. The few positions that are somewhat meaningful and akin to what you spent all that time in college for are highly competitive and the skills you get from this position are not helpful whatsoever in trying to crossover into anything remotely impactful.
    3. Again, feel the need to state this, if you are somebody who is interested in finance, financial markets, financial research, etc. you might want to look elsewhere. The only finance we're taught is diversification and stocks are volatile bonds aren't as volatile; that's about it. The philosophy preaches indexing yet the most popular fund everybody is invested in that works for the company is Primecap which is an actively managed fund that consistently outperforms our index funds.

    Advice to Management

    Create an actual efficient communication line to affect positive change in our daily activities. Give impactful opportunities to all employees and sites and not just the ones who happened to be from around the northeast. You can get away with underpaying employees if you give your employee's satisfying work/duties. You're wasting a lot of talent.

  8. "A Solid Place to Start Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Vanguard does a good job of supporting you while you get your required licenses. There are also plenty of opportunities to advance your career within a year or so of starting with the company.

    Cons

    The call center environment can be tough to handle initially. Positions with the company, especially while on the phone, are somewhat metric driven.


  9. "Vanguard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Vanguard treats its crew like family.

    Cons

    It's cold in Valley Forge!


  10. "luck of the draw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Stack Developer
    Current Employee - Full Stack Developer

    I have been working at Vanguard full-time

    Pros

    higher than industry average compensation for 401k

    Cons

    Below par pay for level of job expertise


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