Vanguard Reviews

Updated Jul 14, 2020

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3.2
52%
Recommend to a Friend
72%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
354 Ratings
Pros
Cons
  • "Call center environment can be draining(in 218 reviews)

  • "I think part of the problem is they simply do not care because they see it as entry level anwyay(in 73 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Great company culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Internal Audit Co-op in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time for less than a year

    Pros

    Vanguard has an incredible culture with flexible hours. Everyone there actually believes in putting the needs of the investors first. All crew members are willing to help you in any way possible, and I absolutely loved my experience there. I got a ton of exposure to senior leaders and chief officers as well. There were many opportunities to get involved and take on leadership roles.

    Cons

    There were no negative experiences that I had. They really do a great job taking care of their crew members.

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  2. "Brokerage associates"

    5.0
    • Career Opportunities
    Current Employee - Brokerage Associate 

    I have been working at Vanguard full-time

    Pros

    Great culture and great people

    Cons

    Pay could be better for what we do

  3. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    Good place to work amazing people

    Cons

    No cons. No Cj cams at all. Is a good place to work

  4. "great employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Participant Services Associate in Malvern, PA

    I have been working at Vanguard full-time for more than 5 years

    Pros

    Great culture. Decent benefits. Lots of people offered for entry level position

    Cons

    often times, big changes that negatively impact employees are communicated last minute

  5. "Call Center Aspects"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investment Consultant in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than 3 years

    Pros

    - Great learning environment - Best training in the industry - Pretty fair work/life balance

    Cons

    - Hard to move up outside of inbound phone roles - Small improvements that should be simple take forever or are overlooked. - If you’re not in PA it’s harder to move up.

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  6. "Good company"

    4.0
    Current Employee - Software Engineer 

    I have been working at Vanguard full-time

    Pros

    good benefits with salary and healthcare

    Cons

    long hours and minimal growth

  7. Helpful (7)

    "If you are taking a client service role it’s going to suck"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retirement Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than 3 years

    Pros

    Tough to get fired Big company so lots of opportunities to move into different departments and areas of the business Solid benefits (10% 401k contribution 6 year vesting, plus 4% dollar for dollar match after first year, health benefits are decent not great) Pays for your licensing Can be a good stepping stone into the industry vanguard is a major name that looks good on a resume You don’t have to take the work home with you. When I clock out I’m done

    Cons

    Vanguard has transitioned to what they call “new ways of working” it’s a repackaged scrum or agile methodology that you may be familiar with. What this really is a means to micromanage every aspect of your day. They will try to squeeze every last second of productivity out of you. Problem is, is the goals they set are stupid and/or unrealistic and have nothing to do with successfully doing the job. Giving good service or taking care of the clients is now frowned upon a s efficiency is preached. The “leaders” (your supervisors and their boss the line manager) are so incompetent and removed from the role and are literally some of the worst managers at any company I have ever seen. The micromanagement is next level. In the wrong code for more than a minute be prepared to talk about it at your huddle where you have your pathetically incompetent superior have you discuss your metrics EVERY DAY in front of your team. Be prepared to lie like a lot as to why your metrics weren’t perfect. Doesn’t matter if it was you doing the right thing and taking care of a client they will tell you you did the right thing but you must document in your daily log lots of useless information to again make your pathetically incompetent boss job easier when it comes to micromanaging you. Vanguard loves to send out lots of emails and make you do a lot of unnecessary manual reporting for your metrics. By doing this it will hurt your metrics and you will have to talk about it at your stupid huddle. I have colleagues who recommended doing this while clients are on hold and the supervisor acted like that was a great idea. You will find many colleagues who are in low pay grades but have been there for 20 years, there is a reason. They are the most useless incompetent people and there is a reason they are where they are and will make your job much much harder whenever you call in to a department and get one of these useless individuals. They will push back and refuse to do their jobs because they are lazy af. Vanguard promises career mobility and lots of opportunity. Not true at all. Getting off the phone is nearly impossible in NC. The roles are incredibly competitive and few and far between for the good phone roles (advice). For the last advice posting there were hundreds of applicants for a handful of roles. We have tons of People who have passed multiple CFA levels or have a CFP and are stuck in a low grade client service role. If you want to move up quick get into leadership. Be the biggest suck up you can be and you will get a role as a “leader”. The internal promotion process consists of you writing a cover letter and interviewing. The jobs are solely given to those who interview well. If you have experience, credentials, great performance reviews or recommendations you will be overlooked by someone who answered STAR questions better. You may think I am exaggerating, I had 2 hiring managers, multiple supervisors, and a senior leader all tell me that the interview matters over everything. They even had the nerve to tell me my job performance did not factor into their decision AT ALL. No wonder there are so many incompetent supervisors. Pay is low and slow to move up. Even as you move up the ladder it is not like other companies where you may see large jumps in pay. It is extremely slow increases unless you are in certain positions. In NC advisors are where the money is. Our processing is a nightmare. You will deal with many angry clients because of how inept our processes are. There is a focus on improving them and changes are being made so this may get better. There are new rules and changes to your job. You will not be given any time to learn about them but will be told it is your responsibility to find the time. Meaning lunch break or before or after to work to learn these changes. Almost everyone gets “fully successful” as a performance review. If you are a high performer chances are the people that are terrible at their job will get the same raise and have the same comp as you. Just leave. Trust me if you are a high performer who will make much more outside of Vanguard and you will never get paid what you deserve. Vanguard loves mediocrity. If you stay you will see all of the top reps leave fairly quickly.

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  8. "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banker in Charlotte, NC

    I worked at Vanguard full-time for less than a year

    Pros

    Great preparation for series 7

    Cons

    The pay is not competitive

  9. "Client Focus"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Specialist in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at Vanguard full-time for more than 3 years

    Pros

    Great culture, nice co-workers, great business model. The company truly cares about its client and everything we do has the clients in mind.

    Cons

    Pay is low in the industry, and it’s hard to move up.

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  10. "GREAT BUSINESS MODEL"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Manager in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than 10 years

    Pros

    Great business model that keeps clients in focus

    Cons

    complexity leads to taking too long for change

Found 2492 reviews