Stressful, Unfair treatment, Depressing - Senior Customer Service Representative Verizon Employee Review

2.0
May 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Medical and dental benefits, 401k, annual bonus, vacation, sick time, company off site time for annual employee recognition. Nice lobby & outside area.

Cons

Supervisors are very unprofessional, both male AD's are very ghetto. They only care about the numbers & making themselves look good. Shift bids by performance instead of seniority like it use to be.

Explore other reviews about Verizon

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was good relative to similar jobs

Cons

Sometimes felt like the micro managing on phones were too much

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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