Pros
Cellco offers excellent pay and has some of the best benefits in the industry. Cellco's compensation structure is far above the industry average. It is not easy to get a job with Cellco and there is a very long screening process. Meaning, usually only very strong candidates are hired. Cellco store environments are highly professional and dress code is strictly enforced, which I think customers appreciate. Cellco also gives very good pay raises. If you are willing to relocate opportunities for advancement can be quite good. Cellco also offers some of the best tuition assistance in the wireless industry. Most Cellco employees are very proud of the work they do.
Cons
Cellco pays a lot of lip service to coaching and employee development with very little follow through. Many employees are thrown to the wolves the second they get out of basic training. This can be very difficult for employees who do not pick up things as quickly or who may need a little more personalized training. Cellco is also a very HR friendly company and it is very difficult to get fired. This is extremely frustrating for the hard working employees who see other employees slacking off with very little consequences. Wireless customers also tend to be very demanding and have a high sense of self entitlement. This can be very unpleasant to deal with and it becomes taxing after a while.