Pros
tuition assistance (prepaid) encouragement to increase knowledge w/ tech courses great benefits they match up to 6% for 401k giving u a 12% total contribution of salary most supervisors are great at telling you how you can do better associate director is more concerned with how the supervisors are treating you than your job performance gives you the experience you need to go somewhere else you learn about understanding your cellphone bill, device, tech support learning to de-escalate a customer, self satisfaction wonderful bonus every February incentives for good job performance
Cons
hours are very family un-friendly customer service, office is open 365 days a year you have to be at the company 2-3 years in order to get a decent schedule dealing with irate customers