Pros
I believe Verizon is caught in a difficult position; the decline of wired services, competition from wireless and cable, and of course the resession. The hood is a workforce that is older and facing health issues therefore absent from work more; changes in technology, and fewer "bodies" to fill positions make running the business very difficult. To Verizon's credit, the company is still tryng to save jobs and provide great service. Benefits are still good considering the environment. People may complain in general, but overall are happy to work for Verizon.
Cons
I am a craft person so I can only give my prespective from the "ground" floor. Firtst line and second line management seem quite distressed; almost abandon by senior management. There seems to be a lack of communication in the upper layers of managemnent and the sales force, for whatever strength it has is failing to win in the market place. The gap between departments is widening crippling effective communication. Mistrust is growing between craft and some management. To often new directives come down and than lower management and craft must 'scramble' to get it in place.