Meh - Wireless Representative Verizon Employee Review

3.0
May 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Loved the customer service part - helping people with their wants and needs, establishing a strong connection with customers, and seeing the repeat business from your hard work.

Cons

We were treated like we were stupid, as if we didn't understand the ulterior motives of upper management. Superiors intentionally created a hostile work environment to get everyone to quit so that they wouldn't have to fire them and pay unemployment.

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4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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