Horrible - Customer Service Verizon Employee Review

1.0
Nov 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible WFH hours Benefits 401K Match Vacation Accrual

Cons

Mismanaged upper leadership Crooked CEO Union-busting Terrible selling practices and techniques that ultimately hurt consumers and employees

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Verizon Response
4y
Thank you for sharing your experience and insights with us on Glassdoor. We are sad to hear you had a negative experience after such a long career with Verizon. We appreciate the time you spent here and thank you for the review.

Explore other reviews about Verizon

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Man amazing company with great time and benefits. Best PTO a place had to offer

Cons

Really not much upward mobility after getting tech support.

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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