Great place to work, unless you're in a Call Center - Senior Operations Support Analyst Verizon Employee Review

5.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Corporate employees get generous vacation and bonuses, the atmosphere is relaxed even when workplace requirements are intense, and the people are awesome.

Cons

If you work in a Verizon Call Center, every minute is accounted for and you're expected to hit 97% Adherence to schedule; every bathroom break hurts your numbers, every minute late from lunch hurts your numbers, every time you need to decompress after a bad call hurts your numbers. You have 30 secs between hanging up with one customer and getting the next; there is no downtime except for the occasional team meeting or training. Monitoring by Supervisors can be crazy.

Explore other reviews about Verizon

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company, good people, very large

Cons

When we will get cut? Large Company with many moving parts hard to meet and network

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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