Pros
Co-workers are incredibly nice; insurance is very affordable.
Cons
Micromanagement at its best. If you go to the bathroom, you better be back on the phones within @ 3 minutes, otherwise you'll be called out. I wondered why coworkers who had been there for a few years hadn't taken their FAM trip yet? It's because it's almost impossible to get consecutive days off, and your job performance is constantly called great / sub standard / great / sub standard. It keeps you from being able to take your FAM trip. They made it sounds like a free cruise a year was a given ... nope, not at all. It's not a benefit ... it's a carrot behind the stick. Stay away unless you love being micromanaged and lied to. It wasn't until a few days before we graduated from training that we learned what the comp plan was. Even then, we all had 1-on-1 meetings with manager so they could explain it to us.