Sinking Ship - Anonymous employee Virgin Active Employee Review

Hi there, We’re so glad to hear you enjoyed being part of the Virgin Family and got on with your team so well. We’re part of a fast paced industry which does require us to regularly review and evaluate our structure to make sure we’re providing the best service to our customers as well as ensuring our teams are fit for purpose with occasional changes to the business. Delivering customer satisfaction is key to the survival of any business and our Customer Service Team is critical in driving that, so will always be a function within VA. We really do appreciate your feedback and will flag this with the relevant managers. In the meantime, we’d encourage you to speak to your line manager with any of your current concerns. All the best, Jessica