Pros
Great clients, as with any agency
Cons
No training for their caregivers. Caregivers are just sent into homes with never having met the clients and a small, generic list of duties, such as “perform adl’s “. Low pay and no benefits Two of the supervisors can be very snobby and rude Shifts changed and canceled at last minute often. When this happens, you’re expected to just wait around for them to tell you when you’re going to be working next. You don’t know if you’re going to be working 12 hrs or 0 hrs that day. Very, very poor communication with caregivers and with clients and clients families Don’t get the sense that they genuinely care about their employees. It seems to be all about the money that they can make. I witnessed multiple incidents where clients were literally left alone because they hadn’t scheduled a caregiver. One had dementia and was left alone for 8 hr periods multiple times. The family complained and left the agency. Very few back up workers when caregivers call in. So the client/client’s family is left without a caregiver for the day at times Multiple caregivers to one home with no consistency. They’ll promise clients at signing of contract that they’ll have one regular caregiver but usually can’t or don’t follow through on this promise Very high turn over rate No schedule for Saturday through Friday until Friday at 5pm. So as an employee, you can’t make weekend plans until Friday at 5pm.