Customer Service Management - Customer Service Manager WEST Employee Review

2.0
Sep 8, 2014
Recommend
CEO approval
Business Outlook

Pros

The people I work with are great. I have learned a lot from them.

Cons

Low salaries and more work than is reasonable for one person. No work-life balance. Lack of room for growth.

Explore other reviews about WEST

5.0
Mar 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Great culture. We feel a part of a big family.

Cons

Hard to grow, there's room for improvement.

5.0
Feb 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Consistent hours, fair pay, great benefits, very thorough training...I have experienced a great level of care and concern from my trainer in my one week of training at West. I feel that we have each been given endless opportunities to ask questions, brainstorm, role play and study the material that we are eventually tested on. There is a vast amount of information to learn in just 7 weeks of training, so it is important to pay attention and take notes, as well as study those notes at home each night.

Cons

A bit like a high school environment, which can be difficult...I have found disgusting notes on the floor and it can be hard to hear the trainer, at times, above all of the side comments and laughing. The "cool kids" in our training class are constantly making fun of the smarter, somewhat "geeky" people, and the guys mainly sit around talking about who can sleep with which girl first. So, like I said, high school...you have to choose to be above all of this and simply show up with the intention of learning as much as you can before you are put on the production floor.

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