WEST Reviews | Glassdoor

WEST Reviews

Updated February 14, 2017
116 reviews

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2.9
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WEST Executive Director Rose Anguiano-Hurst
Rose Anguiano-Hurst
31 Ratings

116 Employee Reviews

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Pros
Cons
  • Low Pay, and at times unorganized (in 7 reviews)

  • Sold the call center business to Alorica, a sweatshop (in 5 reviews)

More Pros and Cons

  1. "Reports Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Report Analyst in Atlanta, GA
    Current Employee - Report Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEST full-time (More than 10 years)

    Pros

    Opportunities internally for training and learning.
    Team spirit.
    Ability to work remotely.
    I like my boss. He understands that bully tactics do not motivate. Is willing to help if I am stuck. Encourages learning.
    401.
    Stock option.

    Cons

    Although West is located in the USA, you will never feel job security if you work from the USA. You never know when West will replace you with a body in a tiny cubicle in India.

    Advice to Management

    I love my job and working for West. I would cry if I had to work elsewhere. Show you actually value your USA employees and that they are not just part of the bottom line.


  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WEST full-time (More than a year)

    Pros

    Benefits are very enticing!! PTO as soon as you get hired. Friendly atmosphere. West tries to give back to their employees with appreciation days, or food trucks, or free ice cream, etc...

    Cons

    It's a call center, so sitting for long hours is bad for your health. Could really use a fitness center due to this... When hired, they hire you telling you hours that you are gonna work, but once you are hired, the hours you work are not what they told you during interview process. lack of communication between departments

    Advice to Management

    Listen to employees and be pro-active to problems. it should be more apparent how to move up in a company instead of staying just at the entry level in call center

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oshkosh, WI
    Current Employee - Anonymous Employee in Oshkosh, WI

    I have been working at WEST (Less than a year)

    Pros

    Tends to promote from within.

    Cons

    Low Pay, and at times unorganized.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Hampton, VA
    Former Employee - Operations Manager in Hampton, VA

    I worked at WEST full-time

    Pros

    Great benefits, good advancement, great people

    Cons

    Starting wage can be low and late shifts can be required initially

    Advice to Management

    Always remeber where you came from and the reps are the reason you have your jobs.


  5. "Director of Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Training in Omaha, NE
    Former Employee - Director of Training in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEST full-time

    Pros

    Great leaders with a good culture

    Cons

    Low compensation and few benefits


  6. "I'm listening"

    StarStarStarStarStar
    Current Employee - President in Longmont, CO
    Current Employee - President in Longmont, CO

    I have been working at WEST full-time (More than 3 years)

    Pros

    Attempting to position Safety Services for change.

    Cons

    Takes time to improve the culture. Resistance to change is very high.

    Advice to Management

    Change is a good thing so embrace it.


  7. "Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Omaha, NE
    Former Employee - Operations Manager in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WEST (Less than a year)

    Pros

    Move up within the company

    Cons

    Process for moving up in the company

    Advice to Management

    Lessen the controversial processes

  8. "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Beaumont, TX
    Current Employee - Customer Service Agent in Beaumont, TX
    Recommends
    Positive Outlook

    I have been working at WEST full-time (More than a year)

    Pros

    Good job and benefits enjoy working there flexible hours get bonuses for schedule adherence and productivity

    Cons

    only 9 dollars an hour

    Advice to Management

    pay more attention go the agents needs we work very had


  9. "Fun place"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Spokane, WA
    Current Employee - Customer Service Representative in Spokane, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WEST full-time (More than a year)

    Pros

    Good hours nice people helpful bosses

    Cons

    Need to get raises

    Advice to Management

    None


  10. "Performance Assessment Liasion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Performance Assessment Liaison in Erie, PA
    Former Employee - Performance Assessment Liaison in Erie, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Constantly changing customers and knowledge.

    Cons

    They left the state. The company left with very little warning and keep causing the employees that stayed to reapply for their own positions.

    Advice to Management

    Put the employees needs first. Continue looking for ways to advance technologically.


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