WEST Reviews | Glassdoor

Find your next job here

WEST Reviews

Updated February 21, 2018
124 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
WEST Executive Director Rose Anguiano-Hurst
Rose Anguiano-Hurst
32 Ratings

124 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Low Pay, and at times unorganized (in 7 reviews)

  • Sold the call center business to Alorica, a sweatshop (in 5 reviews)

More Pros and Cons

  1. "engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST part-time

    Pros

    people are at the office very polite, helpful,

    Cons

    no food at the office, had to go out


  2. "Its Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Middleton, WI
    Current Employee - Sales Associate in Middleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEST full-time (Less than a year)

    Pros

    Good hours, decent bonus, lots of PTO,

    Cons

    no payroll department, support staff is overworked

  3. "No"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WEST full-time

    Pros

    Flexible and easy to do the job overall

    Cons

    Favortism, not enough pay for what's expected

    Advice to Management

    Be fair


  4. "Project manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WEST full-time (More than 3 years)

    Pros

    Flexible work structure, caring management

    Cons

    Need to be more client and end user focused


  5. "West Coast Internet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Senior Field Tech in San Juan Capistrano, CA
    Former Employee - Customer Service Representative/Senior Field Tech in San Juan Capistrano, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WEST full-time (More than 10 years)

    Pros

    WCI was a good company in the beginning, But politics changed all the good there

    Cons

    no management, no communication, owner is a micro manager. and tends to think he knows all. Not a company to work for if you want to voice your opinion. Company is really money driven. Barely any thank yous for good doing a good job owner thinks because he is the boss that he can talk to you however he wants. No room for advancement

    Advice to Management

    no management existed


  6. "Anonymous"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WEST full-time

    Pros

    Flexible schedule, friendly environment and employees

    Cons

    Communication, nothing else that comes to mind


  7. Helpful (2)

    "Don't go work at west."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WEST full-time

    Pros

    Pay isn't worth what you are expected to do.

    Cons

    Make a mistake, work to correct it. They will still get rid of you.

  8. "Reports Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Report Analyst in Atlanta, GA
    Current Employee - Report Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEST full-time (More than 10 years)

    Pros

    Opportunities internally for training and learning.
    Team spirit.
    Ability to work remotely.
    I like my boss. He understands that bully tactics do not motivate. Is willing to help if I am stuck. Encourages learning.
    401.
    Stock option.

    Cons

    Although West is located in the USA, you will never feel job security if you work from the USA. You never know when West will replace you with a body in a tiny cubicle in India.

    Advice to Management

    I love my job and working for West. I would cry if I had to work elsewhere. Show you actually value your USA employees and that they are not just part of the bottom line.


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WEST full-time (More than a year)

    Pros

    Benefits are very enticing!! PTO as soon as you get hired. Friendly atmosphere. West tries to give back to their employees with appreciation days, or food trucks, or free ice cream, etc...

    Cons

    It's a call center, so sitting for long hours is bad for your health. Could really use a fitness center due to this... When hired, they hire you telling you hours that you are gonna work, but once you are hired, the hours you work are not what they told you during interview process. lack of communication between departments

    Advice to Management

    Listen to employees and be pro-active to problems. it should be more apparent how to move up in a company instead of staying just at the entry level in call center


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oshkosh, WI
    Current Employee - Anonymous Employee in Oshkosh, WI

    I have been working at WEST (Less than a year)

    Pros

    Tends to promote from within.

    Cons

    Low Pay, and at times unorganized.


Showing 124 of 128 reviews
Reset Filters