Good Vision, Very Poor Execution - Customer Success Manager Workiva Employee Review

1.0
Jun 6, 2018
Recommend
CEO approval
Business Outlook

Pros

- Friendly work environment - Fair compensation - Decent PTO/Parental Leave policy

Cons

- There are individuals in mid-level and senior-level management positions who have been promoted internally with little to no prior management experience. Some of these promotions have observably been the result of internal politics and not based upon the merit and capabilities of the individuals. This is not true in all cases, but enough to create noticeable problems. Although this in itself can be remedied by quality internal training and development, the lack thereof makes this the most significant "Con". This issue is most notable within the Customer Success department. - Little to no transparency into day-to-day work, which results in effectively no accountability. - No apparent action taken from 360 manager reviews. Poor managers have continued to be promoted despite significant negative feedback in performance evaluations from direct reports. - Poor cross-functional collaboration and effort

Explore other reviews about Workiva

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of guidence. Supportive team

Cons

None thus far. Everything has been great

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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