HUGE Micromanagement Problem
Unattainable KPI
Dismissive & Rude senior leadership
"Scare" you to do better
This company lured in many with promises of remote work and rewarding customer engagement. In all honesty, dealing with the management and end users has been a nightmare. A new management team came in and made unreasonable KPIs telling employees if we didn't like them then "maybe it's time to look elsewhere" Who says that to employees who took care of everything while managers took off for weeks during the holidays.
The job itself is not hard at all, management makes it 10X harder by adding metrics, workforce management, user satisfaction requirements, and data data data as a daily priority. Constantly told that anything we do is messing up data and that is why we cannot hire more people to support the team.
MICRO MANAGEMENT - If you are looking for a job where someone is looking over you 24/7 then this is the spot. I have never been to a company where reviewing how someone "handled" an interaction took so much time and energy away from other tasks.
30-day training to be brought on board fully only for 20 days of the training to be useless for the actual job. Watched videos and articles on how to use the product only for none of that to matter when the customer base is used to instant and unreasonably quick support.
If you are in IT and looking to take this job I would probably go somewhere else.
