Pros
Phenomenal product. Best business intelligence/contact data solution out there and the solution works which makes it easy to get behind and sell. They have snacks, hot and cold brew coffee and subsidized vending machines with lots of beverages but this is mostly to keep you going while working extremely long hours.
Cons
DiscoverOrg acquired ZoomInfo in Feb 2019. The end result has been the development and launch of a truly incredible product which very much works. Unfortunately, along the way the company has assumed DiscoverOrg's corporate identity which completely shifted the ZoomInfo culture and work environment. The real problem with this is the hard work and dedication that goes into the development, support, and sales of this product goes completely unnoticed by leadership as they are always expecting and pushing for more. Leadership works everyone like dogs all while making constant changes, incorporating new processes, goals, deadlines and metrics that they want to see achieved without taking into consideration the real bandwidth of their employees' work capacity. Benefits are relatively limited for such a fast growing company and they haven't indicated any plans of providing stock options to employees who have no vested equity in the company. Leadership also constantly keeps employees in the dark about what is going on with decision making and they tend to drop huge announcements/changes on people with little-to-no consideration for the impact that they will have on their job, performance and morale. Company culture sucks. They don't offer company sponsored events or any fun activities outside of work (didn't even have a holiday party in 2019) and people are so focused on "hitting their number" that there tends to be a "keep your head down and work" culture that yields little employee engagement or enjoyment amongst co-workers.
Pros
ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting
Cons
At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.
Pros
Still some truly good people left.
Cons
Mismanagement and micromanagement, toxic politics, inept leadership. This company holds itself up as a leader in the go-to-market space, but just take a look at the financial results to see the truth. Constant whiplash on strategy, tactics, market segments, product offerings, you name it. Senior leadership is full of yes men, friends, and relatives who have no clue what they're doing. They usually get a year to screw things up before someone notices, and then the job cuts start flowing to make up for their mistakes. We've had a half-dozen CMOs just since the IPO in 2020. Executive leaders used to kind of lay low on the public side because it was such a bad look while the the stock price was tanking. Now they're just spending their time building their personal brands, talking a lot about AI, and cutting costs. Working at ZoomInfo means being buried by emergency requests and conflicting demands from politics-obsessed leadership who are just running on pure fear and self-promotion. A lot of people say it's the most toxic culture they've ever been a part of.
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