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ZoomInfo Reviews

Updated January 17, 2018
71 reviews

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4.1
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ZoomInfo CEO Jonathan Stern
Jonathan Stern
54 Ratings

71 Employee Reviews

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Pros
Cons
  • I can't really think of anything bad (in 3 reviews)

  • They also do not invest in support functions leaving the sales team to do their own tech support, user on boarding, and collections (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Overall Positive Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Waltham, MA
    Current Employee - Marketing in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZoomInfo full-time (Less than a year)

    Pros

    Management encourages personal growth & provides you with the resources and responsibilities to prove yourself. Employees are not micromanaged, but are given support when they need it. Great work /life balance & benefits. Very friendly employees with positive outlooks. Overall, I've had a positive experience so far & looking forward to growing with the marketing team & company.

    Also--worth noting, they offer weekly pilates classes during lunch.

    Cons

    Do not have many complaints, building had some construction going on earlier in the month but that has been completed.

    Advice to Management

    So far, no complaints!


  2. "A nice place to call your home away from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZoomInfo full-time (More than 3 years)

    Pros

    People are satisfied and tend to stick around for various reasons. The turnover rate is very low, especially in such a competitive industry. The CEO is actually transparent and “human,” which is rare. He seems to care about the employees and expresses this through company communications and policies aimed to improve well-being and general work-life balance. To the point, employees get:
    - Unlimited PTO (this isn’t a front, from my experience, people generally feel comfortable taking time off when needed).
    - Above average health benefits. Really, no one complains about coverage.
    - 401 (k) plan (sadly no match – yet?)
    - Quarterly bonuses which haven’t disappointed

    Cons

    Compared to other companies I’ve worked for in the Boston-area, I can’t complain.

    Advice to Management

    More company outings & events work hurt. Otherwise, keep doing what you’re doing. And hiring the right people goes a long way.

  3. "Product Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in Waltham, MA
    Current Employee - Product Specialist in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZoomInfo full-time (More than a year)

    Pros

    Great people awesome environment and I love what I do!! Unlimited PTO is great too! Plus I love it so much here that I only lasted a few months somewhere else before asking to come back!

    Cons

    I don't think there are any.

    Advice to Management

    Keep doing what you're doing!


  4. Helpful (1)

    "Excellent place to work, grow and thrive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZoomInfo full-time (More than a year)

    Pros

    -Great community
    -Upper Management cares/listens
    -Great benefits
    -A place to grow your thoughts, ideas and career
    -They really look after your best interests, just let them know!

    Cons

    -Location can be difficult for commuting

    Advice to Management

    Keep listening to your staff and letting them contribute. Definitely appreciating and understanding their needs is essential to a good workplace environment while harboring growth for both the company and its people.


  5. Helpful (1)

    "Great Place to Work with GREAT people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZoomInfo full-time (More than 5 years)

    Pros

    The people at ZoomInfo are the reason this job is so great. ZoomInfo really has a great talent pool with people who care and work hard everyday. The fact that the product is best in class-doesn't hurt either :)

    Cons

    There are some negative people (as there are everywhere) but management tries their best to motivate them


  6. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    Current Employee - Account Manager in Waltham, MA
    Current Employee - Account Manager in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZoomInfo full-time (More than a year)

    Pros

    This is a high growth company with great opportunity if you are willing to work hard.
    The product is great and getting better
    Excellent benefits and additional perks
    Great people who are willing to help one another succeed

    Cons

    None that I can think of

    Advice to Management

    Keep taking care of your employees


  7. Helpful (2)

    "IT Department / Help Desk is a Joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Engineer in Waltham, MA
    Former Employee - Help Desk Engineer in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZoomInfo full-time (Less than a year)

    Pros

    The only pro was the 50 cent soda 20 oz bottles.

    Cons

    I was hired on as a full time help desk engineer, I was told that they needed help running the help desk, getting everything established only to be hired and walk in the door to find the most chaotic unorganized group I have ever seen. Servers are antiquated and poorly maintained, there is no ticketing system where people ask into the team and ask for help vs an organized ticketing system for tracking. There were no spares, backups or extra products Incase of hardware failures. You try to get extras and spend an extra few dollars for are told no get garbage amazon basics. Need voip phones go on eBay and find the hardware, need a new switch back on eBay you go. It was a constant battle back and forth to get anything done. Try to get flash drives, what a chaotic battle to argue for 10 dollar flash drives. Watch out when people telll you it’s perfectly ok to kill off a server, a senior admin gives the ok and you shut that server down and it’s their error, your head wIll roll what a junk organization.

    Advice to Management

    When you have a director that came from their own failing company, not a smart move putting them in a place,that they obviously have no ideas how to manage or scale.

    ZoomInfo Response

    Oct 10, 2017 – Recruiting Manager

    We apologize if your time with us was not what you expected. However, our help desk team is highly regarded and an invaluable asset to our organization. Their support, processes and leadership... More

  8. "Programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ZoomInfo full-time

    Pros

    culture, work ethic, team work

    Cons

    I can't really think of anything bad


  9. Helpful (5)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ZoomInfo full-time (More than 3 years)

    Pros

    Unlimited PTO and the benefits package is good

    Cons

    The management here is horrendous and they have a hard time finding managers that have actual experience. The managers do not care about their employees and only see dollar signs for themselves.

    Advice to Management

    Pointless because they will not listen

    ZoomInfo Response

    Aug 1, 2017 – Recruiting Manager

    We care greatly about our employees and are saddened to hear this, as we are committed to creating a comfortable environment for everyone at ZoomInfo. However, if you are having issues with your... More


  10. "Best Company / Best in class solution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Waltham, MA
    Current Employee - Account Executive in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZoomInfo full-time (Less than a year)

    Pros

    Lowest rep on the team hit 115% of quota
    Not micromanaged - but management is helpful when needed
    Work with great people, everyone is happy to be at work
    Product is best in class & even getting better

    Cons

    Location - but does it matter when the average across reps is 121% of quota?

    Advice to Management

    ZoomInfo is an amazing place to be and work - I just hope we dont make the mistake of growing too fast like other companies.


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