Deceitful Management, Toxic Culture, Awful Company - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
Jan 27, 2021
Recommend
CEO approval
Business Outlook

Pros

If you like being bullied by your managers, lying to people over the phone while working 12+ hour days with no extra compensation, and selling people's personal contact information to strangers then this is the job for you!

Cons

I'd heard nothing but awful things about ZoomInfo from former coworkers but I took this job out of sheer necessity. I regret every minute of it. Everything I'd heard about the inept management, racist/homophobic culture, and toxic frat house vibe of the business was horribly true. On my first week I witnessed a manager tell my coworker that "lunch is for losers" (not sarcastically) when she requested to take a lunch break. The "lunch/breaks are for losers" phrase was commonly said over Slack by many other managers, so... the idea of work-life balance is non-existent. Sales employees are REQUIRED to work over national holidays like Thanksgiving and Christmas (for no additional pay) simply because management says so. On the subject of management, there are a handful of people in leadership positions who openly mock, shame, belittle, and bully employees for their own pleasure. This behavior is not only accepted by other managers, it is encouraged and celebrated as being "tough love". Company rules are constantly changing but never properly articulated to the employees, which creates a constant state of chaos and disarray. Worst of all, there is NO JOB SECURITY. ZoomInfo churns on a vicious cycle of working Sales employees to the bone, getting them to the point of promotion, and then firing them so they can do the same thing to a new sales staff every 6 months. Employees are disposable and it's despicable. Do not believe any positive review you read on here - they are all phony, orchestrated by the HR department to drown out the noise of truthful reviews like these. While I was working there I was asked to submit a 5 star review on here to "help build company clout" and I refused because I could not in good conscious say something positive about this business. This is a horrible soul sucking job run by terrible people - do not work here unless your only other option is to beg for money on the street. That actually might be less demeaning than being an employee at ZoomInfo.

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ZoomInfo Response
5y
Thank you for taking the time to leave feedback. We take these allegations very seriously, and we have looked into the situation you described regarding lunch breaks. The management that was creating such a culture has been spoken to and has gone through additional training. Racism, homophobia, bullying and harassment are not tolerated at ZoomInfo and do not reflect our core values. The workplace environment you described is troubling to us, and we would like to know more about your experience. Please reach out to us at HRfeedback@zoominfo.com if you would be willing to speak with us. Thank you and we wish you success in your future endeavors. *Note: employees are not required to work on Thanksgiving, but some Sales and Customer Support employees have the option to work that day if they wish. All employees have Christmas Day off. -Paige, Employee Experience

Explore other reviews about ZoomInfo

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Get stuff done culture. Really increased the talent density over time. Good people who genuinely care. Forward thinking on AI - most companies are not there

Cons

Pace can cause whiplash - but a lot of it is market conditions and the need to adapt

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
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