TOXIC- PLEASE DONT WORK HERE - Sales Development Representative ZoomInfo Employee Review

1.0
May 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent pay (besides the industry low base)

Cons

DO NOT WORK HERE. This company was toxic from the start. It all started fine with training. The training was a state of the art training that was led by a great salesperson. As soon as I got out of training I started making a realization that the job is not at all what was advertised by the recruiter. Long hours. Management wants you working however many hours it takes to get the job done. We had random calendar invites to start working at 7am and then expecting us to work until about 8pm. 125+ Calls a day and if you don’t get a certain amount of demos booked they will throw an inviting saying that we are required to work later. Just don’t go to this place. You can find a company that will treat you right and probably pay you way more.

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ZoomInfo Response
5y
Thank you for taking the time to write a review. We’re glad to hear that your training when you started at ZoomInfo was stellar! As a company we put a lot of time and effort into the creation of our training materials and programs, and we invest heavily into the success of our new hires. The nature of the Sales Development Representative role is that it is volume-based; however, you will get out of it what you put in. Being an SDR with us is an excellent way to start a career in tech sales – we see many SDRs promoted to Account Executives within a year, and in fact, we have several employees in leadership positions who began their careers with us as SDRs. We wish you the best in your new adventure and hope that the training you received at ZoomInfo will add to your success in your next role! - ZoomInfo Employee Experience Team

Explore other reviews about ZoomInfo

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

Cons

Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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ZoomInfo Response
1d
Thank you for sharing your experience in the CS organization and for all you've done for ZoomInfo. I'm proud of the culture of collaboration and support that we've worked hard to build, so it's wonderful to hear that it's paying off for you. I believe that people do their best work when they're empowered; and that means autonomy, flexibility and freedom to get creative. That's how we innovate. I appreciate your candid feedback on cross-functional communication and product complexity. Platform simplification is an important near term goal for the whole company, and we're investing to move in the right direction. Thank you again for your feedback. It's helping us continue improving how we support our teams and equip client-facing employees for success. – Whitney Littman, ZoomInfo VP of Customer Success
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