Feels good to work for the best - Customer Success Manager (CSM) ZoomInfo Employee Review

5.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Upward Mobility: Truly unlimited. Those who work hard, take good care of their customers, and hit their metrics get promoted all the time into new teams, leadership roles, and new roles that haven't even been dreamed up yet for those who are techier/more creative. Culture: I have been remote for most of my time working here, and feel close with people I've never met in person thanks to our Slack conversations, generally collaborative nature, our smaller Slack groups (lots of DEA-focused groups as well as random interest groups #garden_zoomies - I see you.), and all the virtual events our team runs. Pay: Way better than I knew was possible. There are CSMs who make six figures. Never Boring: We're growing, acquiring, and evolving every day. If you feel the need for sameness and extreme consistency, don't apply, but if you're at all energized by newness and opportunity, you will absolutely thrive here. Best-in-Class: I've worked for a lot of second tier companies, and it feels like you're always having to spin objections. I love that I can dive into a call with a new customer and have my clients already love the platform because our reputation precedes us and our platform is user friendly.

Cons

We're a newly public company in SaaS who is positioned to continue a string of acquisitions, so processes and tools are always changing, and the workload isn't light. Management cares about these things and is actively working to hire so that we can lighten workloads, and we have an incredible enablement team internally who holds regular (multiple a week) training sessions on new tools and best practices. As much as tech can be overwhelming, we're still set up for success thanks to people like Karen Taylor. With a bit of a heavy workload, I would say my weeks still generally average at 45 hours, and it's very engaging work, so it's not bad comparatively.

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ZoomInfo Response
4y
Thank you for taking the time to share your feedback on what it’s like to work at ZoomInfo. We pride ourselves on our culture, and how it helps to benefit our employees and customers through our rapid growth, internal mobility, and excellent products and customer service. ZoomInfo is a company filled with hard-working colleagues and is actively hiring to help lighten their workloads. We also seek out the best in management to ensure our culture and business continue to thrive. We understand that the best way to serve our customers is to empower our employees; we’re happy to hear that your experience reflected that. If you would like to provide additional feedback or suggestions, please send them to hrfeedback@zoominfo.com. – The ZoomInfo Employee Experience Team

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5.0
Jul 6, 2026
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Pros

Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

Cons

Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- The caliber of people here, from engineering to sales to operations. There's a collaborative, "figure it out together" culture rather than territorial silos. - Leadership is generally open to internal mobility and stretch assignments if you raise your hand. I've seen colleagues move across departments and take on bigger scope when they show initiative. - Solid and affordable health benefits compared to anywhere else I have worked, unlimited PTO, and perks that reflect a company that cares about employee wellbeing. - Things move fast here, which means you get exposure to a lot and can see the direct impact of your work relatively quickly compared to larger, more bureaucratic companies.

Cons

Like any growing company, it's not without its challenges. The pace can be intense, and priorities sometimes shift quickly.

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