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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      If you value your mental health and outside life, stay away - Sales Development Representative ZoomInfo Employee Review

      1.0
      Sep 15, 2021
      Sales development representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Successful company and the platform is great, I was using it before I even worked here.

      Cons

      Sales is obviously a very competitive environment no matter where you are, your numbers tell your story and that's obviously something very important no matter where you are, BUT I felt the atmosphere at Zoominfo specifically was toxic. Unless you're willing to work 15 hours a day and take absolutely no time for yourself, you are likely not getting promoted within the first year, even if you come in with experience like I did. On top of that, you're also not getting paid enough to work those hours to make it even feel worth it. The micromanagement here is unlike anything I had ever seen, my manager told a kid on my team to better plan his bathroom breaks so they didn't interfere with a call block. You also get messaged if they see 10 minutes go by without a call. You're made to feel guilty when you try to use any of the unlimited PTO they love to brag about. You're calling the same people over and over again so you spend half the day getting yelled at. If you value your mental health and having some sort of life outside of work, this isn't for you.

      avatar
      ZoomInfo Response
      4y
      Thank you for taking the time to share your experience working at ZoomInfo. We’re pleased to hear you found value in our product prior to joining. Sales is certainly a competitive atmosphere, and with the amount of growth we have experienced this year, we understand it can leave colleagues feeling especially busy. We brought this review to Brian Vital, our Vice President of Sales and he had some feedback we'd like to share: Regarding work/life balance, our culture is dynamic and we are laser-focused on successfully building out the go-to-market platforms of the future. This is no small feat and oftentimes it forces us to move at a fast pace, be innovative and work hard. In terms of 15-hour workdays, it is rare that our sales team members experience days that long, and if they do, they are compensated for them. In regard to employees taking breaks, we certainly wouldn’t try to stop anyone from excusing themselves to use the restroom- that would not be a great experience for anyone involved. We strive to ensure our hard-working employees feel empowered to utilize time off through our unlimited PTO program. We also empower our employees to manage their work/life balance despite the changing demands. Our internal mobility is 3x the industry average, and we always aim to promote from within so our employees experience excellent career growth during their time here. In fact, we often see promotions from inbound to outbound sales occur within the first six months of employment. I hope this helps. -Brian Vital, Vice President, Sales Development

      Explore other reviews about ZoomInfo

      5.0
      May 21, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

      Cons

      At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

      avatar
      ZoomInfo Response
      2d
      Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
      1.0
      Apr 27, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Still some truly good people left.

      Cons

      Mismanagement and micromanagement, toxic politics, inept leadership. This company holds itself up as a leader in the go-to-market space, but just take a look at the financial results to see the truth. Constant whiplash on strategy, tactics, market segments, product offerings, you name it. Senior leadership is full of yes men, friends, and relatives who have no clue what they're doing. They usually get a year to screw things up before someone notices, and then the job cuts start flowing to make up for their mistakes. We've had a half-dozen CMOs just since the IPO in 2020. Executive leaders used to kind of lay low on the public side because it was such a bad look while the the stock price was tanking. Now they're just spending their time building their personal brands, talking a lot about AI, and cutting costs. Working at ZoomInfo means being buried by emergency requests and conflicting demands from politics-obsessed leadership who are just running on pure fear and self-promotion. A lot of people say it's the most toxic culture they've ever been a part of.

      10
      avatar
      ZoomInfo Response
      2w
      We’re sorry to hear your experience has felt misaligned with what you expected. While stock price alone is not the full picture of ZoomInfo’s health as a company, we recognize that periods of change can create uncertainty. We are continuing to innovate at a rapid pace, and as a $1.2 billion company we remain focused on the future and the opportunities ahead. Leadership evolution is also a normal part of this industry as business needs change. We feel strongly in our leadership team and its ability to guide the company forward, while also taking feedback like yours seriously as we work to continually improve transparency, accountability, and the employee experience. – Dennis Sevilla, ZoomInfo CMO
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