On life support... - Anonymous employee ZoomInfo Employee Review

2.0
Aug 14, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, friendly people, pleasant work environment. Some talented people that serve as excellent mentors for some of the junior folks.

Cons

Low morale, especially on certain teams. No clear vision of the road ahead. Very little focus on the people over the process. Some department's personnel seen as 'cogs' in the machinery, not as individual people with actual concerns, goals, and ideas. Company is constantly losing talented people, then replacing them with junior folks with far less experience. They don't seem to care why so many are leaving left and right....Next year or two will be critical for the long term survival of the business. Marketplace is flooded with competitors, information Zoom provides is readily available elsewhere. Company has been around for over 10 years and faces the prospect of becoming less and less relevant. Other reviews here place too much blame on certain people. The scope of the product is so narrow that it's unfair to simply blame upper management for all the problems.

Explore other reviews about ZoomInfo

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

Cons

The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

4
avatar
ZoomInfo Response
1w
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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