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      ZoomInfo

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      ZoomInfo reviews

      Meh - Customer Success Manager (CSM) ZoomInfo Employee Review

      2.0
      Aug 11, 2023
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing product. Actually helps people be effective.

      Cons

      Executive team is fickle and thrashes from one internal process shuffle to another to compensate for poor strategy.

      avatar
      ZoomInfo Response
      2y
      Thank you for leaving a review. We too agree that our product is one of the best Go-to-Market tools too. We have grown at an incredible pace over the past two years and missed out on some opportunities to optimize our team structures and processes. We have reorganized some of our Sales teams to help align the SDRs, AEs, and AMs more effectively improving communication and process flow as part of our strategy. We also are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. I hope this helps you understand our need for agility in this fast-paced business.

      Explore other reviews about ZoomInfo

      5.0
      Jul 6, 2026
      Sr. director human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong career growth for high performers, Great Pay and Benefits, Flexibility and supportive peers, Top Tier software and data tools!!

      Cons

      Hyper competitive and sometimes feels draining but everyone pushes for win which is great.

      5.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

      Cons

      The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

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