Very little support - very competitive culture - Outbound Sales Development Representative ZoomInfo Employee Review

2.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary & Benefits were good

Cons

There was very little support. Every once in a while, my manager would check in, and even when I expressed confusion or a need for help, I wasn't given much guidance other than "you can ask me questions whenever." I struggled to find dial lists and was eventually informed that there was a way to create custom call lists with manager support. I was surprised this was never offered to me during the numerous conversations where I had asked for guidance with this. I would often ask peers where they were getting their call lists (not to use, but as a reference point), but with the competitive nature, I was often just straight-up ignored. I understand that in sales there is often a dog-eat-dog nature with the work, but even socially I found people were very standoffish and unwilling to offer support. I am a very extroverted and friendly person by nature, and I spent each day eating lunch by myself with my headphones in because of how awkward the environment was. I felt more comfortable in one week at my new organization than I did in 6 months at ZI.

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ZoomInfo Response
10mo
Thank you for sharing your experience and being direct about the support gaps you encountered. We'll keep these in mind as we improve our training and manager coaching processes. Your feedback about the social dynamics and competitive culture is valuable as we work to ensure our fast-paced environment doesn't come at the expense of collaboration and support. We're using insights like yours to strengthen our onboarding processes and create better support structures for new team members. Our SDR Academy is a big reason people join our sales team, and we're constantly evolving it to meet the needs of our team and our customers. We're glad you found a role that's a better fit for you, and we appreciate you taking the time to provide this constructive feedback. --Andrew Riesenfeld, Chief Operations Officer

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- The caliber of people here, from engineering to sales to operations. There's a collaborative, "figure it out together" culture rather than territorial silos. - Leadership is generally open to internal mobility and stretch assignments if you raise your hand. I've seen colleagues move across departments and take on bigger scope when they show initiative. - Solid and affordable health benefits compared to anywhere else I have worked, unlimited PTO, and perks that reflect a company that cares about employee wellbeing. - Things move fast here, which means you get exposure to a lot and can see the direct impact of your work relatively quickly compared to larger, more bureaucratic companies.

Cons

Like any growing company, it's not without its challenges. The pace can be intense, and priorities sometimes shift quickly.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people. My peers in marketing are experienced, fun, and whip-smart. Colleagues, even those long gone, have continued to be supportive of one another in ways I've not seen at other companies. The networking is amazing. Although it may also be trauma bonding.

Cons

Marketing is always the scapegoat here and will always get hit hard when there are layoffs. In early summer 2025 they laid off nearly the entire product marketing team - from 26 people to 2- and "replaced" them with AI. Morale never recovered, the messaging has never been clearly communicated since then, and the worst part is CEO Henry Schuck went on a podcast to brag about it. Talk about out of touch. In the entire time I worked there, marketing leadership was sorely lacking. There has never been clear direction. This is still a problem with the new CMO, who is both heavily involved at a micro level and yet opaque about important things the whole department should know. And now the constant trimmings... Er, layoffs... no -- "exits" -- have gotten even more extreme. We're just wholesale replacing standard, strategic marketing positions and even teams with agencies. Which is quite a look for a billion dollar company. It might be worth it to work here for 6 months or a year if you can manage for the experience and connections, but the constant strategic switch-ups and looming inevitability of layoffs will wear you down. And soon you'll be looking for an escape route so you can say "you can't lay me off, I quit."

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