Great start, awful finish - Customer Service Agent cxLoyalty Employee Review

2.0
Apr 13, 2021
Recommend
CEO approval
Business Outlook

Pros

had a team leader that I generally got on well with.

Cons

controls every part of your work day, not very flexible, and part time staff get the nasty shifts, no chance for progression (even though they said it was there), when short staffed noone got holiday, incredibly political, and one manager who is particularly nasty if you don't 'fit in' with what she wants. Managers get to go kart, and have big 'team building' exercises, when the main staff got one ice cream. If you were part time, you were put at a disadvantage, and didn't get to participate the same way.

Explore other reviews about cxLoyalty

5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice co-workers, great leaders, good pay

Cons

nothing I can think of. Unfortunately it was acquired by JPMC in 2020

3.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

It was actually in 2018 when I started right before COVID. Call center. Customers call in to trade their credit card Rewards into travel-flights, cars, hotels. Management was easy to talk to. Fun environment. Fun lil luncheons. Easy after awhile. Worked OT & won a Chromebook

Cons

Oh a point attendance system, did quality meetings with stats. A lot of time felt like I was a number & only brought up negatives during coaching. Some people get motivated by strengths.

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