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      Ehhhh. - Customer Service Representative eBay Employee Review

      1.0
      Feb 3, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company they like sending us stuff for certain holidays

      Cons

      Temporary agents are terrible they refuse to do their job or just say anything to get the member off the phone. They're going to be the downfall of the company. They also made US agents start taking UK calls but didn't give them the proper training. They increased our call volume when they did this without increasing our pay. There is also no oppurtunity for growth.

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      5.0
      Jun 2, 2026
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is equivalent to winning the lottery for a dream job.

      Cons

      Sunday work can be challenging- due to daycare challenges, but ebay supports work/life balance so its not really a con

      3.0
      Jun 20, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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