eBay Reviews | Glassdoor

eBay Reviews

Updated June 24, 2017
2,003 reviews

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3.7
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2,003 Employee Reviews

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  1. Featured Review

    "One of the Internet's Originals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Product Manager in San Jose, CA
    Current Employee - Group Product Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    Fulfilling roles, with an opportunity to make a real impact on the livelihood of millions and the global economy. Product managers are getting broad scope and responsibilities and are empowered to make decisions and drive execution.

    Cons

    A meaningful emphasis on process at times, can tip the scale towards showing things are done more than getting things done.

    eBay Response

    Jun 7, 2017 – Global Talent Attraction Programs Manager

    We appreciate your comments! As you are aware, eBay strives to empower and offer the best to our employees as well as people around the globe offering opportunities for all. We’re glad you ... More


  2. Helpful (1)

    "Great company, great perks.. Just wish they would move faster!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Jose, CA
    Current Employee - Senior Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than a year)

    Pros

    Excellent community of employees, good perks, strong commitment to job satisfaction, great rotational programs

    Cons

    Company needs to start thinking bigger, currently slow and overly cautious.. have to get out of the retail mindset and get into the Silicon Valley mindset!

    Advice to Management

    Be bold! Break stuff!


  3. "Hidden Gem of the Valley"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in San Jose, CA
    Current Employee - Senior Product Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (Less than a year)

    Pros

    The culture, benefits, and people at eBay are awesome.

    Cons

    I can't think of any.

    Advice to Management

    Keep fostering great culture.


  4. "Great culture, but stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 3 years)

    Pros

    Great benefits, amazing co-workers, great ergonomics, schedule doesn't change much, company usually has good intentions. Metrics are reasonable to get a quarterly bonus (put it in your 401k so it's not taxed away) Attendance policy has become much better. (Find a good team lead and try to stick with them)

    Cons

    Hard to move anywhere. Pay doesn't increase that much, can be up to 5% yearly but even if your a top performer, some Team leads will find a reason to make it 2%...can be back to back and overwhelming with no Sr. agent support anymore. Don't trust anyone. You get in trouble for doing things for the customer on their account when they ask you to. No sick time, if your sick you lose pto for the year. Cell phone police! We help customers on the app on our phone and get yelled at for having it out...what are we in school???

    Advice to Management

    Management needs to understand how stressful and overwhelming taking back to back calls with irate customers all day, every day is. Especially when it's our own site issues causing all the calls!!!! Work would be amazing at ebay if you don't have to be on the phones. Perhaps rotate phone/chat/email in LOB to help make it fair and less stressful for everyone. Half hour lunch sucks when you feel so rushed and overwhelmed again and don't be late 5 min or your in trouble...school again? They say they don't micro manage but you are made aware they are watching everything.


  5. "The Perfect Starter Job for New Entrepreneurs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Retailer in Salisbury, NC
    Current Employee - Online Retailer in Salisbury, NC

    I have been working at eBay part-time (More than 3 years)

    Pros

    You get to be your own boss; eBay provides tons of seller tools and the forums are full of information for new and experienced sellers; Making connections with other buyers and sellers makes it easier to sell full-time.

    Cons

    Finding your niche can be very difficult; eBay fees can devour your profits if you aren't careful; other sellers and buyers can be very hard to compete/deal with.


  6. "Great Culture of Excellence and Work/Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Android Software Engineer in Portland, OR
    Current Employee - Android Software Engineer in Portland, OR
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 3 years)

    Pros

    The culture here is great, so many good engineers to work with.

    Cons

    It's a technology company but sometimes it seems they forget about that when taking decisions.

    Advice to Management

    Take engineering into account when taking decisions, sometimes we need to rework or we ended up working on features that are not really important and then they never see the light wasting resources.


  7. Helpful (2)

    "An OK place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Jose, CA
    Former Employee - Senior Product Manager in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at eBay full-time (More than 5 years)

    Pros

    1) Reasonable life-work balance.
    2) Convenient location for people living in Willow Glen, Los Gatos, Campbell and Cambrian Area.

    Cons

    Many talented people left to Apple, Google, Facebook etc. and now there is a disproportionately high number of incompetent people. Company has troubles attracting talent. This is especially true about engineering.

    Advice to Management

    Interviewing process is not formalized. Very poor performers get through.


  8. Helpful (3)

    "I loved having the opportunity to assist eBay sellers and buyers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Draper, UT
    Former Employee - Customer Service Representative in Draper, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at eBay full-time (More than 8 years)

    Pros

    Wonderful benefits. The health insurance coverage is u matched in the state of Utah.

    Cons

    The executives felt hourly employees we're not Savvy enough to see the benefits of restricted stock units and opted to stop giving them in lieu of cash bonuses. They said hourly employees wanted cash in hand over RSU's and in the long run would receive more money. FALSE FALSE FALSE!!!

    Advice to Management

    While working at eBay I felt as though I was constantly competing in a high school popularity contest. The culture is extremely cliquish and if you are not part of the in crowd you will never progress. Management is out of touch with their employees. As an employee you are treated as a small cog in the wheel and if you do not perform you will be ripped out, kicked to the curb and made to feel as though you are worthless.

    In efforts to improve employee satisfaction or engagement. Management asks that everyone respond to an anonymous pulse survey. Be careful what you say because your comments are not anonymous and may black list you if you are critical. Ultimately you make your own destiny.

    If you end up working for eBay take everything that is good and continue forging your own path on to greatness because you deserve the best.


  9. "MTS 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 10 years)

    Pros

    Overall pay package is OK

    Cons

    Career development, and management keeps changing

    Advice to Management

    Help make employees' work smoothly


  10. "fun job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vero Beach, FL
    Current Employee - Anonymous Employee in Vero Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 8 years)

    Pros

    you can sell your items and get money, own your own business, work from home

    Cons

    the fees are expensive and customers are protected more than sellers

    Advice to Management

    review who is selling and who is buying


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