eBay Reviews | Glassdoor

eBay Reviews

Updated July 20, 2017
2,030 reviews

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2,030 Employee Reviews

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  1. Featured Review

    "One of the Internet's Originals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Product Manager in San Jose, CA
    Current Employee - Group Product Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    Fulfilling roles, with an opportunity to make a real impact on the livelihood of millions and the global economy. Product managers are getting broad scope and responsibilities and are empowered to make decisions and drive execution.

    Cons

    A meaningful emphasis on process at times, can tip the scale towards showing things are done more than getting things done.

    eBay Response

    Jun 7, 2017 – Global Talent Attraction Programs Manager

    We appreciate your comments! As you are aware, eBay strives to empower and offer the best to our employees as well as people around the globe offering opportunities for all. We’re glad you... More


  2. "eBay is Awesome! Great Culture and People!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Salt Lake City, UT
    Current Employee - Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    Great company, great culture, great benefits and competitive pay.

    Cons

    Not growing as fast as it used to but lots of innovation and exciting future.

    Advice to Management

    N/A

  3. "Good company, good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Salt Lake City, UT
    Current Employee - Analyst in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 8 years)

    Pros

    Good company with great benefits.
    Great people to work with.
    Mission of the company is great to be a part of.
    eBay is not trying to take advantage of its customers (buyers & sellers), when buyers win & find what they want, and sellers are winning & selling - this is how eBay wins as well.
    Fun to be part of this global internet/eCommerce pioneer company.

    Cons

    Advancement is quite competitive, and feels fairly political a lot of the time (if your direct manager isn't fighting for you, you'll lose to another candidate that has a more vocal manager fighting for them).

    Advice to Management

    Keep working on those employee survey results, read all the comments.


  4. "Treat you very well, demand a LOT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Analyst in Salt Lake City, UT
    Current Employee - Senior Program Analyst in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    Fantastic benefits, eBay treats its employees really well. There's also a strong collaborative culture and a good sense of teamwork.

    Cons

    Demanding upper management. Many employees seem a little intimidated by their VPs as senior leaders.


  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff in San Jose, CA
    Current Employee - Member of Technical Staff in San Jose, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    1. Versatile tech stack.
    2. Management encourages out of the box thinking and newer ideas.
    3. Good perks and compensation

    Cons

    1. Slow decision making.
    2. Management believe in slow and steady growth and does not incorporate aggressive strategies in capturing market.


  6. Helpful (5)

    "Great culture, but stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 3 years)

    Pros

    Great benefits, amazing co-workers, great ergonomics, schedule doesn't change much, company usually has good intentions. Metrics are reasonable to get a quarterly bonus (put it in your 401k so it's not taxed away) Attendance policy has become much better. (Find a good team lead and try to stick with them)

    Cons

    Hard to move anywhere. Pay doesn't increase that much, can be up to 5% yearly but even if your a top performer, some Team leads will find a reason to make it 2%...can be back to back and overwhelming with no Sr. agent support anymore. Don't trust anyone. You get in trouble for doing things for the customer on their account when they ask you to. No sick time, if your sick you lose pto for the year. Cell phone police! We help customers on the app on our phone and get yelled at for having it out...what are we in school???

    Advice to Management

    Management needs to understand how stressful and overwhelming taking back to back calls with irate customers all day, every day is. Especially when it's our own site issues causing all the calls!!!! Work would be amazing at ebay if you don't have to be on the phones. Perhaps rotate phone/chat/email in LOB to help make it fair and less stressful for everyone. Half hour lunch sucks when you feel so rushed and overwhelmed again and don't be late 5 min or your in trouble...school again? They say they don't micro manage but you are made aware they are watching everything.


  7. "Software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Jose, CA
    Current Employee - Software Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 3 years)

    Pros

    I love my job and no concerns

    Cons

    I cant think of anything

    Advice to Management

    I cant think of anything

  8. "Hadoop infrastructure Sr. Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Jose, CA
    Former Employee - Senior Product Manager in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at eBay full-time (More than a year)

    Pros

    Great exposure to technology and use cases related to big data. It helped me learn the basics and prepare myself for my next job

    Cons

    It's a brand that's going sideways and if you're on the business side, you want to be thinking hard about how you move to you're next role.


  9. "Overall good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchant Support Teammate in Draper, UT
    Current Employee - Merchant Support Teammate in Draper, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    It's a dynamic workspace that constantly keeps you engaged in your work. You typically have room to grow with eBay.

    Cons

    There's a large amount of employees seeking promotions and it's difficult to stand out


  10. "Great Benefits and Environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-E2M in Austin, TX
    Current Employee - CSR-E2M in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than a year)

    Pros

    The call center environment is extremely fun and the peer/managerial support is awesome. If you hate working in a call-center, this is still worth a try. I've never had experience and I loved this place.

    Cons

    Austin location is growing, but there still aren't very many promotions available.

    Advice to Management

    Create more mid-level positions. You're doing everything right as far as training and development, but people also need advancement opportunities.


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