Change in Culture - Customer Service Representative eBay Employee Review

1.0
Mar 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Starting pay rate is impressive to the lower class people they hire now

Cons

They claim to be about diversity and inclusion but they only mean that for the bottom of the barrel people they've hired to fill seats on the call center floor. There is no diversity in management or on the second floor, where higher pay grades exist. When you speak up for yourself or expose the injustices, like extremely inappropriate inter-office affairs and relationships, they will terminate you and blackball you in the tech industry.

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5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay and beneifts and the overall work experience

Cons

None at this time it’s been great

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Cons

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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