Pros
They have great benefits and decent pay.
Cons
There is NO work/life balance, Metrics are EVERYTHING even when you are brand new to the floor. They will make you do jobs of other departments plus your own without explaining why they are making you do it, with little to no training with no pay increases or bonus ( normal training is usually 12 weeks). If you're looking to grow with the company it's all about who you know and no what you've done for the company, even if you're a top preformer. They give you a policy to enforce with customers but if you follow it and your customer gets mad you , you get counseling on what you should have done instead of what ebay trains you to do. So you are basically taking calls from a bunch of entitled people who will curse you out until you do what they want and you have to take it from the customers until you Manager (TL/Team Lead) decides to take over the call and only to just give the customer what they want. It's very much a thankless job .