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      Fair - Customer Service Agent eBay Employee Review

      3.0
      Mar 11, 2025
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and work from home. If you have great social skills and know how to deal with difficult calls. You should be fine.

      Cons

      KPIs are unreasonable. Majority of the job is delivering NOs to customers. KPI is based on the surveys that members fill after each call. So it is difficult to control. Do what ever you can to pass probation. It is very very performance based. Job security is based of those surveys members fill.

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      5.0
      May 17, 2026
      Group product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      good culture friendly people and good benefits

      Cons

      leadership direction politics tenured individuals who do not change their ways of working

      5.0
      May 27, 2026
      Software engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work, lots of AI experiments, AI innovation, latest tech stack, Co-workers are very co-operative and helpful. Most AI tools are still unlimited.

      Cons

      Some teams are over-working due to smaller teams as a result of recent layoffs. Office perks (like catered food, snacks) are dwindling every quarter even though company wants every employee to be 3 days a week in office. Company wants 80 percent code to be generated by AI but no clear guideline how to achieve that.

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