Impossible - Anonymous employee eGain Employee Review

1.0
Jun 3, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good product, Great global 500 clients

Cons

CEO doesn't trust anyone and wants to micromanage everything. Constantly changes his mind, doesn't communicate. Has surrounded himself with "yes men" who don't dare challenge a bad idea. Berates the employees if they disagree with him or share bad news. Result: they lie to him to make him happy, and things continue to get worse. Nepotism is rampant. Spouses, in-laws, cousins and college friends all work together, they come in at 11 am and leave at 4:30 pm. Most with VP titles. Nothing can be escalated because it will go back to the same people. CEO wont speak to people "beneath" him in rank, so everything gets filtered before it reaches his ears.

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1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

not single a thing I can think of

Cons

everything: pay, work/life balance, no transparency from HR

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