eGain Reviews | Glassdoor

eGain Reviews

Updated June 28, 2017
167 reviews

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3.2
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Ashutosh Roy
92 Ratings

167 Employee Reviews

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Pros
Cons
  • Upper management really bad at planning (in 8 reviews)

  • No one senior in eGain has ever worked for a similar competitor (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Mixed Reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eGain full-time (More than 8 years)

    Pros

    The product suite is the best in the market.
    Analyst relations are impressive
    Some of the most dedicated and energetic people I have met work here.
    There is opportunity to move from one department to another so it would be perfect for someone just starting out to explore their options

    Cons

    There tends to be high turnover in some departments resulting in some disorganization and extra effort required to communicate


  2. "A nice place if you are in the right team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at eGain full-time

    Pros

    1. You can reach out to pretty much anyone in the company.
    2. Startup like work environment, you get opportunities to learn.
    3. Friday Socials.

    Cons

    1. Management lacks focus and wants you to do many things at once.
    2. Product needs to improve a lot to make a difference in the market.
    3. Product also lack innovation, though there are talks about AI but will need to see how that plays.

    Advice to Management

    Believe in the employees. Give them a chance to make a difference before letting them go all of a sudden.

  3. Helpful (5)

    "Impossible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eGain full-time

    Pros

    Good product, Great global 500 clients

    Cons

    CEO doesn't trust anyone and wants to micromanage everything. Constantly changes his mind, doesn't communicate. Has surrounded himself with "yes men" who don't dare challenge a bad idea. Berates the employees if they disagree with him or share bad news. Result: they lie to him to make him happy, and things continue to get worse. Nepotism is rampant. Spouses, in-laws, cousins and college friends all work together, they come in at 11 am and leave at 4:30 pm. Most with VP titles. Nothing can be escalated because it will go back to the same people. CEO wont speak to people "beneath" him in rank, so everything gets filtered before it reaches his ears.

    Advice to Management

    Sell to CISCO.


  4. "Happy employe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eGain full-time

    Pros

    Good place to work. Stress free environment. Great place to expand your skills and knowledge.

    Cons

    No cons. Good company to work with.


  5. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales in Sunnyvale, CA
    Former Employee - Sales in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eGain full-time (More than a year)

    Pros

    eGain's Knowledge Management product is very good.

    Cons

    Horrible CEO and top level management drives a corporate culture that favors nepotism and creates a toxic environment. CEO is not open to any ideas that aren't his, and thus the company has flat/declining sales in a growing market.


  6. Helpful (2)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at eGain full-time

    Pros

    good products and well positioned

    Cons

    no marketing and no lead flow

    Advice to Management

    get a CMO


  7. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eGain full-time (More than 3 years)

    Pros

    Some good people and competitive technology

    Cons

    Horrible management, nothing gets done without approval of CEO or CFO.
    Commissions not paid on time and are usually inaccurate
    Compensation poor compared to industry standards
    Nepotism
    Communication by management is always unclear, always changing and panicky

    Advice to Management

    Treat your employees with respect and don't be so cheap
    Stop hand picking accounts to give to favored sales people
    Stop going back on your word and changing the rules of the game for compensation

  8. "Fine for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at eGain (More than a year)

    Pros

    Fun random events by HR and friday social hour

    Cons

    Horrible management, lack of respect


  9. Helpful (1)

    "Good company for freshers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at eGain full-time

    Pros

    - Casual work culture
    - flexible working hours
    - very supportive and knowledgeable seniors

    Cons

    - Management is really bad
    - Company policy keeps changing frequently
    - Provide compensation below market average

    Advice to Management

    Company should value employee more


  10. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    People in the team. I really love PSO and the way, employees interacted and their bonding.

    Cons

    Management is worse. The HR policies and packages are not good.

    Advice to Management

    Please change for good.


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