eGain Reviews | Glassdoor

eGain Reviews

Updated Nov 13, 2019

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4.1
84%
Recommend to a Friend
84%
Approve of CEO
eGain CEO Ashutosh Roy (no image)
Ashutosh Roy
138 Ratings
Pros
  • "There is so much flexibility with work life balance that it makes it easy to work here(in 28 reviews)

  • "Work culture,Compensation,Work life balance, Technology, New learnings(in 18 reviews)

Cons
More Pros and Cons
  1. "Great learning opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eGain full-time for more than a year

    Pros

    The team I'm on has great work life balance and fun. The company is starting to hire more young people which is positively impacting the office atmosphere. eGain is trying to be more competitive in Silicon Valley by offering free catered lunch on Fridays and other office perks. eGain is a great company for an entry level positions because you get a lot of hands on experience and can get work experience in a... department you were necessarily hired for.

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    Cons

    eGain overall does not value retaining talent with compensation and opportunities for growth. There is also a lot of nepotism, which takes some getting use to.

    eGain2019-07-10
  2. "Neutral Company"

    StarStarStarStarStar
    Current Employee - Tech Support 

    I have been working at eGain full-time for less than a year

    Pros

    Healthy and Friendly atmosphere, Superb management and co-operative Seniors

    Cons

    1. In comparison to other offices in Silicon Valley and the Bay Area, eGain lacks modern and creative workspaces 2. Feels difficult to get management to think about new ideas and try new approaches, so sometimes it feels like we have fallen behind in the fast-paced technology industry 3. There can be a lot of disorganization among upper management 4. Internal education on product and company needs improvement; many... employees can't explain or summarize what the company does in a short and easy 2-3 sentences. 5. Growth opportunities seem limited

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    eGain2019-10-02
  3. "Positive, improving culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    No opinion of CEO

    I have been working at eGain full-time for less than a year

    Pros

    1. There are some great people in the company, everyone is quite friendly 2. It's nice to see a good mix of older folks and younger eager faces in the company 3. There is catered lunch every Friday as well as fun company-wide events hosted around holiday dates 4. Because the company is more small-mid sized, it's easy to meet people across teams and even from other offices 5. Good work-life balance 6.... Pretty good benefits (401k match). -- As an overall, the company is moving in a positive direction. They are working on improving culture for their employees. The product is promising and powerful.

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    Cons

    1. In comparison to other offices in Silicon Valley and the Bay Area, eGain lacks modern and creative workspaces 2. Feels difficult to get management to think about new ideas and try new approaches, so sometimes it feels like we have fallen behind in the fast-paced technology industry 3. There can be a lot of disorganization among upper management 4. Internal education on product and company needs improvement;... many employees can't explain or summarize what the company does in a short and easy 2-3 sentences. 5. Growth opportunities seem limited

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    Advice to Management

    increase transparency and find a more efficient ways of internal product knowledge

    eGain2019-08-16
  4. "An Innovative Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eGain full-time for less than a year

    Pros

    eGain is an innovative company that is using Artificial Intelligence and Analytics to solve the problems of customer contact centers. Great products, very capable workforce, good work culture, fair pay with good benefits and above all excellent opportunities to learn and innovate.

    Cons

    Being way ahead of its time always poses some challenges specifically in the beginning as the use of AI and Analytics in contact center was still in nascent stage about 20 years ago. However, 20 years of hard work is now starting to pay off as the customers have started to appreciate the value of eGain products in solving their problems.

    Advice to Management

    Management is doing a phenomenal job in always thinking ahead and coming up with a range of products that are really very innovative. Feedback is always appreciated and taken in a very constructive way. So, the advice to the management is to keep the focus on innovation, continue to hire talented individuals and continue to provide value to the customers.

    eGain2019-06-24
  5. "Great product, pleasent culture, can make meaningful impact on company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eGain full-time for less than a year

    Pros

    * Great product in a cool space (AI enabled knowledge management + digital customer engagement) * Innovative -- willing to experiment * Highly collaborative and friendly environment; minimal politics * Career and skill growth (if you do well in your role, you will get more responsibility and get to move around organization) * Opportunity to make a difference in company results and direction * Good work / life... balance

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    Cons

    * Does not have typical Silicon Valley perks * Sometimes roles between and across teams can be a little unclear * Support infrastructure could be upgraded

    Advice to Management

    It feels like we are poised for rapid growth. Don't skimp on investments to seize the moment.

    eGain2019-06-06
  6. "Great for entry level, starting out, and stability. Terrible for longterm career growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at eGain full-time for more than 3 years

    Pros

    Good for entry level positions or those starting out. Lots of hands-on exposure and experience to troubleshooting software application in the Cloud. Within walking distance of VTA station. Semi-open office environment with half cubicles and transparency. Free coffee. Weekly catered lunch. Good work ethics and integrity.

    Cons

    Average to below average compensation. Feels like an older, mature, and frugal company with little career advancement for those starting out. People work hard to achieve KPIs, but KPIs has little impact to rewards & compensation. Work environment doesn't spark joy.

    Advice to Management

    Start growing tall rather than wide to offer more career opportunities to those that have been with the company for years. Have Product be quicker to adopt/implement internal feedback. Offer more rewards and bonus to retain talent. Company feels out of touch with newer gen workforce.

    eGain2019-04-17
  7. Helpful (2)

    "Learned a lot, but I don't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at eGain full-time for more than 5 years

    Pros

    Working remotely and flexible hours

    Cons

    Poor leadership, salary gap, no accountability

    Advice to Management

    Stop being reactionary

    eGain2019-03-14
  8. "Good"

    StarStarStarStarStar
    • Career Opportunities
     
    Recommends
    Positive Outlook

    I worked at eGain

    Pros

    Good work culture of the company

    Cons

    No cons.. People are great

    eGain2019-02-04
  9. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eGain full-time for more than 5 years

    Pros

    Good place to start your career

    Cons

    Not so good place to advance career

    eGain2019-01-24
  10. "Neutral Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Sunnyvale, CA

    I have been working at eGain full-time for more than 5 years

    Pros

    Flexibility and family oriented organization

    Cons

    organization restructuring seems pretty frequent

    eGain2019-01-11
Found 238 reviews