Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (21) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 58 reviews)); "Good work / life balance" ((in 31 reviews)); "Supportive team" ((in 17 reviews)); "good work environment and people" ((in 16 reviews)); "Some very good managers." ((in 10 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

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eGain

eGain reviews

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2.7

26% would recommend to a friend

(530 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 530 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

530 reviews

4.0

May 11, 2026

Good hikes and leave, but poor work-life balance

Quality engineer

Recommend

CEO approval

Business Outlook

Pros

You can get good hikes compared to other companies Leave policy is Good

Cons

No Work life balance most of the time

4.0

Apr 14, 2026

No work life balance

Automation engineer

Recommend

CEO approval

Business Outlook

Pros

You can get good hikes compared to other companies Leave policy is Good

Cons

No Work life balance most of the time

1.0

Apr 3, 2026

DO NOT WORK HERE

Technical writer

Recommend

CEO approval

Business Outlook

Pros

not single a thing I can think of

Cons

everything: pay, work/life balance, no transparency from HR

Viewing 1 - 3 of 530 Reviews

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Jobs at eGain

Go-to-Market Leader, Government Sector

Accounts Receivable Accountant

Analyst I, Solution Success

Software Engineer, II (Intern)

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Good hikes and leave, but poor work-life balance

No work life balance

DO NOT WORK HERE

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