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      unprofessional workplace - Anonymous employee eGain Employee Review

      1.0
      Oct 14, 2021
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      none that i can say

      Cons

      only suitable for friends and family of upper management. other employees are treated poorly.

      avatar
      eGain Response
      3y
      Thank you for your review and feedback. We appreciate you taking the time to share your experiences. I am saddened to hear that you have had a poor experience working here. We would love to learn more about some of the challenges you are having so that we can partner and work to bridge these gaps. I will encourage you to please reach out to HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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