Nice people, but not good work - Anonymous employee eGain Employee Review

2.0
Nov 24, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are friendly. Some very good managers. Friday socials and games are fun.

Cons

Out dated technologies and reluctance to improve the product. Always working towards short term fixes. No clear idea on where the company is going. Only a few people make all the decisions. Fear based management. Employees feel threatened and far from being cared for.

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3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Leader in Knowledge Management Systems Solid pre-sales team

Cons

Generative AI players are getting all the attention Leadership was difficult

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