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      Great Benefits - Graduate Technical Trainee eGain Employee Review

      4.0
      Oct 25, 2021
      Graduate technical trainee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Work is not too demanding

      Cons

      Lack of guidance in training

      avatar
      eGain Response
      3y
      Thank you for taking the time to post a review and for all of your contributions to our company. It is rewarding to hear that you have enjoyed working at eGain- and have had a positive experience with our total rewards offerings (work/life balance, benefits, etc). No company is perfect and there is always room for improvement and to do better. We are able to achieve this is by being open, and transparent, listening to feedback, and taking it into consideration when making decisions. Your feedback is useful for improvements. Thanks again and take care!

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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