Solution success - Technical Support Engineer eGain Employee Review

4.0
May 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Learning about new Saas technologies

Cons

Lack of career progression ladder

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eGain Response
3y
Thank you for sharing your feedback! We are pleased that you are enjoying your career at eGain.

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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