Good product, bad management - Anonymous employee eGain Employee Review

2.0
May 7, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Product is good relative to the industry and is competitive in it's own right - Friday socials - Flexible hours

Cons

- Bad management. There are always sweeping, grandiose visions laid out by upper management for where the company will go, but they never are able to execute and as a result slash and burn to save face. Departments seemingly do not talk to each and at times seem like they are competing and feuding with one another. Leads to a lot of duplicated work. - Marketing could use some work. The product is good, it's just that no one sees it. - Nepotism. Management needs to take more responsibility for when things go badly, and they should be held responsible. Boggles the mind how long some of the leadership has been allowed to stay in their roles.

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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