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      Great Role and Work Environment - Customer Success Manager (CSM) eGain Employee Review

      4.0
      Sep 2, 2022
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Work Small Collaborative Team Individual Contributor Thoughts and Opinion are Valued and Implemented Growth Opportunities

      Cons

      Formal Training/Onboarding is minimal at start Expense Reimbursement vs a Company Card Does not extend CA Maternity/Paternity benefits to all employees as the highest standard; honors local standards based on where employee lives

      avatar
      eGain Response
      3y
      I appreciate you taking the time to post a review on Glassdoor. It's great to hear that you are enjoying working with your colleagues. However, I am disappointed that you felt your training and possible onboarding experience did not meet your expectations. As our team continues to work in a remote/hybrid environment, we are working on a revamped onboarding program. We will continue to refine this program based on feedback. In addition, thank you for your feedback regarding employee policies.

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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