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      SET Feedback - Software Engineer eGain Employee Review

      5.0
      May 19, 2023
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was hired in eGain as software engineer trainee. We received 3 months training then I was assigned to product engineering department as a software engineer. I have been enjoying my tenure here at eGain. Recently plenty of support from my lead, manager and the HR team. Good platform to learn and grow. The upcoming update to software architecture is exciting and I’m looking forward to it.

      Cons

      No cons that I can think of

      avatar
      eGain Response
      3y
      Thank you for taking the time to share a review with us! It is great to hear that your experience in our training program as set you up for success for your new role in the company. It is important to us that our employees feel supported by not only their manager, but also by other departments and leadership teams. The future is bright and we are excited to have you along in our journey!

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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